Welcome to blithequark
blithequark, a 10-year-old family business, is dedicated to enriching lives through compounded medicine. Our purpose-driven organization achieves exponential growth year after year, and we have fun doing it. We specialize in compounded medications, and our team works together to deliver excellence every day. If you're looking for a team that shares your values and is passionate about making a difference, blithequark is the perfect fit for you.
About the Role
We're seeking a highly motivated and compassionate Customer Service Representative to join our team. As a key member of our customer-facing team, you will build and maintain positive relationships with patients and providers, delivering exceptional customer service and support. If you have a background in compounded medications or are eager to gain expertise in this area, this role will be an excellent fit for you.
Our Core Identity Values
At blithequark, we live by our Core Identity Values, which include:
- Excellence Always: We strive for excellence in everything we do, from customer service to order management.
- Go-Getter's Unite: We're a team of motivated and driven individuals who work together to achieve our goals.
- Compassion For All: We're dedicated to delivering compassionate and empathetic service to our patients and providers.
- Called To Serve: We're passionate about serving our community and making a positive impact on people's lives.
Key Responsibilities
As a Customer Service Representative at blithequark, you will be responsible for:
- Customer Relationship Management: Building and maintaining positive relationships with patients and providers, handling inquiries, cancellations, and confirmations with a compassionate and service-oriented approach.
- Communication and Support: Efficiently managing a high volume of inbound and outbound communications, including calls, emails, and live chat, to confirm orders, schedule deliveries, and address concerns or questions from patients and providers.
- Order Management and Workflow Efficiency: Overseeing the order workflow from initiation to completion, maintaining high productivity levels and ensuring all patient requests are handled efficiently.
- Performance Metrics and Quality Assurance: Achieving defined daily qualitative and quantitative targets, including specific numbers of outbound calls, inbound calls, emails/chat requests handled, and order transactions completed, while maintaining an exceptional patient-satisfaction rating and adhering to service, productivity, and quality objectives.
- Team Collaboration and EOS Alignment: Working closely within the team and with other departments, adhering to the Entrepreneurial Operating System (EOS) principles, and contributing to the team's success through accountability and a focus on continuous improvement.
Performance Expectations
In this role, you'll be accountable for hitting the following numbers:
- Placing outbound calls (50-60 per day)
- Answering inbound calls (50-60 per day)
- Documenting patient and provider demographics (100-120 per day)
If you're motivated to learn and hit these numbers, you'll be recognized and rewarded for your performance.
Leadership and Support
At blithequark, we're committed to supporting our team members and providing the necessary tools for success. As a member of our team, you can expect:
- Clear Directions: Your leader will provide clear directions and expectations to help you succeed in your role.
- Necessary Tools: You'll have access to the necessary tools and resources to perform your job efficiently and effectively.
- Greater Good: Your leader will act with the greater good in mind, making decisions that benefit the team and the organization as a whole.
- Effective Meetings: You'll participate in effective meetings that are focused on achieving specific goals and objectives.
- Quarterly Check-Ins: You'll have regular check-ins with your leader to discuss your progress, provide feedback, and set goals for the future.
- Rewards and Recognition: Your performance will be recognized and rewarded, and you'll have opportunities for growth and development within the organization.
Requirements and Qualifications
To be successful in this role, you'll need:
- Experience working with a compounding/specialty pharmacy or medical center (preferred but not required)
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment and manage multiple priorities
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
Benefits and Perks
At blithequark, we offer a range of benefits and perks, including:
- Medical Benefits (includes dental and vision)
- 401k + Employer Match up to 3%
- Paid Time Off Vacation and Paid Time Off-Sick
- Paid Holidays
Career Growth and Development
At blithequark, we're committed to helping our team members grow and develop in their careers. You'll have opportunities to learn new skills, take on new challenges, and advance within the organization. Our training programs are designed to help you succeed in your role and achieve your career goals.
Work Environment and Company Culture
Our work environment is fast-paced and dynamic, with a focus on teamwork and collaboration. We're a family-oriented organization that values our team members and is committed to making a positive impact on our community. Our company culture is built on our Core Identity Values, and we're looking for team members who share our passion for excellence, compassion, and service.
Conclusion
If you're a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Service Representative, you'll be an integral part of our team, working together to achieve our goals and make a positive impact on people's lives. Don't miss out on this opportunity to join a dynamic and growing organization that values its team members and is committed to excellence. Apply today and take the first step towards a rewarding and challenging career at blithequark!
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