At arenaflex, we're passionate about empowering our customers to succeed. As a Customer Service Representative, you'll play a vital role in delivering world-class customer experiences that exceed expectations. If you're a customer-centric individual with a passion for problem-solving and a knack for building strong relationships, we want to hear from you.
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services that help businesses thrive. With a rich history of excellence and a commitment to customer satisfaction, we've built a reputation as a trusted partner for businesses across North America. Our team is dedicated to delivering exceptional experiences that drive growth and success for our customers.
**Job Summary**
As a Customer Service Representative, you'll be the face of arenaflex, providing top-notch support to our internal and external customers. You'll be responsible for resolving customer inquiries, addressing concerns, and providing solutions that meet their needs. If you're a results-driven individual with excellent communication skills and a passion for customer service, we encourage you to apply.
**Key Responsibilities**
* Provide world-class customer service via phone, email, and chat communications, ensuring a positive experience for every customer
* Utilize computer system applications to accurately process transactions and maintain customer data
* Educate customers on products and services, providing recommendations and solutions to meet their needs
* Build and maintain positive relationships with internal customers and team members
* Stay informed on all communications and training to ensure accurate protocols are followed
* Build knowledge of relevant arenaflex products, processes, programs, and technology
* Participate in other related duties and projects as assigned by the supervisor or manager
* Perform other duties as assigned
* Comply with all policies and standards
**Requirements**
* 1+ years of customer service experience
* Strong verbal and written communication skills
* Ability to identify and propose solutions to address customer problems or needs
* High level of attention to detail in written communication and order entry
* Results-oriented with a strong sense of accountability and urgency
* Ability to meet accuracy and productivity metrics
* Strong organizational and time-management skills
* Adaptability in a fast-paced environment
* Basic math and computer skills
* Experience with Microsoft Outlook and/or Dynamics 365 a plus
**What We Offer**
* Competitive salary range: $20.29 - $25.00 (WA); $18.67 - $23.00 (NV); $17.45 - $21.50 (AZ, ID, MT)
* Annual discretionary bonus up to $2000 of base salary
* Paid time off on a weekly basis based on hours worked up to 112 hours per year to start
* 8 paid holidays and 1 paid family day off
* Comprehensive medical, dental, and vision benefits
* 401k plan with $1 for $1 match up to 4% of earnings, matched & vested at every pay cycle
* Life insurance
* Short/long-term disability coverage
* Paid maternity/paternity leave
* Pet insurance
**Work Environment and Culture**
* Remote work opportunities available
* arenaflex's Eastpointe office is located near Seattle, WA
* Collaborative and dynamic work environment
* Opportunities for growth and development
* Recognition and rewards for outstanding performance
* Comprehensive benefits package designed to support your health and well-being, life balance, career growth, and retirement
**Why Work at arenaflex?**
* Our people are at the heart of everything we do. They bring their talent, passion, and dedication to work with them every day.
* We believe in investing in our employees, providing a comprehensive benefits package that supports their health and well-being, life balance, career growth, and retirement.
* We work with brands you already know, like Nike, The North Face, and Brooks Brothers, as well as providing industry-leading private label apparel and accessories.
* Our people come to work excited to do their part, providing clothing that helps people feel that they're a part of something special.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer. We welcome applicants from diverse backgrounds and perspectives. We believe that everyone deserves an equal opportunity to succeed and grow with our organization.
**How to Apply**
If you're a customer-centric individual with a passion for problem-solving and a knack for building strong relationships, we encourage you to apply. Please submit your application through our website or by clicking the link below.