Are you a customer service professional with a passion for delivering exceptional experiences and driving business growth? Do you thrive in a dynamic, fast-paced environment where no two interactions are ever the same? If so, we invite you to join arenaflex as an Experienced Customer Service Loyalty Champion II in a remote role.
At arenaflex, we power and empower how people live, work, and play by connecting them to what brings them joy. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. We do what we love – driving innovation, creativity, and impact in the world. Our commitment to diversity, equity, and inclusion makes us a proud equal opportunity employer, celebrating our employees' differences and fostering a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
**What You'll Be Doing**
As a Customer Service Loyalty Champion II, you'll be responsible for resolving customer needs and preventing churn, emphasizing proactive measures in your day-to-day activities. You'll handle and resolve escalated customer concerns that have varying levels of complexity, turning every contact into a sale or save opportunity with a premium experience so customers will stay loyal to arenaflex. You'll also:
* Embrace the Service Plus mindset by resolving customer concerns and future concerns
* Grow the business by completing a full end-to-end account analysis
* Execute targeted loyalty and retention strategies for high-value and at-risk customers
* Provide an exceptional experience by listening for bells of churn during conversations while leveraging historical reports
* Navigate systems and utilize available tools and resources to be self-sufficient and effectively provide all applicable offers available for the customers in your queue
* Serve as a brand ambassador and advocate for your customers throughout every contact and highlighting all that arenaflex has to offer through our products and services
* Apply business acumen to make informed decisions that balance customer satisfaction with cost-effectiveness
* After resolving issues, identify plans, products, and services that would suit customer needs to prevent future contacts
**Where You'll Be Working**
You'll work from home in this remote role, with occasional in-person training and meetings. To be eligible for this position, you must be within a reasonable commute to the hub location in Florida. Onsite presence is required for onboarding, training, and periodic center collaboration based on business needs. The location is Temple Terrace, FL (7701 Telecom Pkwy).
**What We're Looking For**
To succeed in this role, you'll need:
* Bachelor's Degree or one or more years of customer service experience
* One or more years of sales experience
* Experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A
* A strong sales acumen with a track record of meeting or exceeding revenue and retention goals
* Willingness to work a rotating schedule (shifts), including nights, weekends, and holidays, based on the needs of the business
* You must meet all home office requirements, including a private workspace, minimum internet speed, and a desk for the required equipment provided
Even better if you have:
* A degree
* Experience troubleshooting customer's products and services and working knowledge of our network to position network solutions
* Experience promoting and upselling products or services
* One or more years of Retention experience
**Home Office Requirements**
To work from home in this remote role, you'll need:
* A dedicated, quiet, and private workspace
* Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you)
* Wireless connections, satellite, or DSL are not acceptable
* Ability to self-manage in a remote work environment, including setting up company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections
**Equal Employment Opportunity**
We're proud to be an equal opportunity employer – and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At arenaflex, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.
**Ready for an Easy Start?**
This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now!
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we invest in our employees' growth and development, providing opportunities for career advancement, training, and education. Our comprehensive benefits package includes:
* Competitive salary and bonuses
* Comprehensive health insurance
* 401(k) matching program
* Paid time off and holidays
* Professional development opportunities
* Recognition and rewards programs
**Work Environment and Company Culture Highlights at arenaflex**
At arenaflex, we pride ourselves on our collaborative, inclusive, and dynamic work environment. Our company culture is built on the principles of:
* Empowerment: We empower our employees to take ownership of their work and make decisions that drive business results.
* Innovation: We encourage creativity and innovation, providing resources and support for employees to develop new ideas and solutions.
* Diversity and Inclusion: We celebrate our employees' differences and foster a culture of inclusivity, respect, and empathy.
* Community: We prioritize community involvement and social responsibility, supporting local initiatives and charitable causes.
**Compensation, Perks, and Benefits**
We offer a competitive salary and benefits package, including:
* Competitive salary and bonuses
* Comprehensive health insurance
* 401(k) matching program
* Paid time off and holidays
* Professional development opportunities
* Recognition and rewards programs
**Conclusion**
If you're a customer service professional with a passion for delivering exceptional experiences and driving business growth, we invite you to join arenaflex as an Experienced Customer Service Loyalty Champion II in a remote role. Apply now and take the first step towards a rewarding career with a dynamic and innovative company that values diversity, equity, and inclusion.