Experienced Customer Service Coordinator – Vehicle Maintenance Management and Customer Experience Specialist at arenaflex

Introduction to arenaflex and the Industry

arenaflex is a leading provider of innovative solutions in the vehicle maintenance and leasing industry. With a strong commitment to customer satisfaction and a passion for delivering exceptional service, we are seeking a highly skilled and experienced Customer Service Coordinator to join our team. As a key member of our vehicle maintenance management team, you will play a vital role in ensuring that our customers receive the highest level of service and support. If you are a motivated and customer-focused individual with a passion for the automotive industry, we encourage you to apply for this exciting opportunity.

Job Summary

The Customer Service Coordinator position at arenaflex is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan, and provide exceptional customer service. This role will be located at our state-of-the-art facility at 500 Street Road in Bensalem, PA, and will require working a 1st shift schedule from Tuesday to Saturday. As a Customer Service Coordinator, you will be responsible for developing daily and weekly workforce plans, communicating with customers, and ensuring that all arenaflex Rental units are maintained and prepared for customers.

Key Responsibilities

• Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets, and work hours to maximize customer service and productivity.
• Communicate with customers as needed for maintenance updates, including changes to schedule or work, billing concerns, or to resolve service issues.
• Assure that all arenaflex Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold vendors accountable for quality and adherence to schedule for outside work.
• Provide customer service, assuring customers are satisfied and will return for additional business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Other projects and tasks as assigned by supervisor.

Qualifications and Requirements

To be successful in this role, you will need to have a strong background in customer service and vehicle maintenance. The following qualifications and requirements are preferred:

• 2 years of customer service experience required.
• At least 1 year of hands-on mechanical experience required.
• 2 years of supervisory experience preferred.
• At least 2 years of service department administration preferred.
• High School diploma or equivalent required.
• Associates Degree, Technical School Degree, or Bachelors Degree preferred.
• ASE certification preferred.
• Prior experience with service scheduling programs and diagnostic programs preferred.

Essential Skills and Competencies

In addition to the qualifications and requirements listed above, the following skills and competencies are essential for success in this role:

• Excellent communication and customer service skills.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks.
• Strong attention to detail and ability to maintain accurate records.
• Ability to work safely and follow all safety protocols and procedures.
• Ability to lift up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Coordinator, you will have access to a range of training and development opportunities, including:

• On-the-job training and mentorship.
• Formal training programs and workshops.
• Opportunities for advancement and career growth.
• A supportive and collaborative work environment.

Work Environment and Company Culture

arenaflex is a dynamic and innovative company that values its employees and is committed to providing a positive and supportive work environment. Our company culture is built on the following principles:

• A commitment to customer satisfaction and excellence.
• A focus on teamwork and collaboration.
• A passion for innovation and continuous improvement.
• A dedication to the growth and development of our employees.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a salary range that is commensurate with experience. In addition to a competitive salary, we offer a range of perks and benefits, including:

• Comprehensive health and dental insurance.
• 401(k) retirement savings plan.
• Paid vacation and sick leave.
• Opportunities for advancement and career growth.
• A supportive and collaborative work environment.

Conclusion

If you are a motivated and customer-focused individual with a passion for the automotive industry, we encourage you to apply for this exciting opportunity. As a Customer Service Coordinator at arenaflex, you will play a vital role in ensuring that our customers receive the highest level of service and support. With a competitive compensation package, a range of perks and benefits, and opportunities for advancement and career growth, this is an opportunity that you won't want to miss. Apply today to join our team and take the first step towards a rewarding and challenging career in the vehicle maintenance and leasing industry.

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