At arenaflex, we're passionate about empowering athletes and sports enthusiasts to reach their full potential. As a leading designer and manufacturer of performance analysis and game enhancement technologies, we're committed to delivering innovative solutions that make a real difference. We're now seeking an experienced Customer Service Agent to join our team in San Diego, CA. If you're a customer-focused individual with a passion for technology and sports, we'd love to hear from you.
**About arenaflex**
arenaflex is a total technology provider, with a vertically integrated approach that enables us to deliver complete solutions for every segment of the market. Our products include launch monitors, simulators, performance/entertainment software, and smart mobility solutions for a variety of sports and games. With over 60,000 GC launch monitors and golf simulation solutions in use worldwide, we're recognized by equipment manufacturers, top professional golfers, and media outlets as the industry leader in performance measurement systems.
**Job Summary**
As a Customer Service Agent at arenaflex, you'll be the initial point of contact for our customers, providing exceptional support and resolving issues in a timely and professional manner. You'll work closely with our Product Operation Specialists to ensure that customers receive the best possible service, and you'll have the opportunity to upsell orders and contribute to the growth of our business.
**Key Responsibilities**
* Initial Responders:
+ Answer phone calls, chats, emails, and online tickets in a timely and professional manner
+ Collect customer contact information, hardware/software information, device/software logs, and saved shots
* Utilize provided platforms, helpdesk articles, and support guides to direct customers to resolution
* Confirm and explain basic setup is achieved, including hardware and software
* Basic technical troubleshooting skills/understanding to attempt to resolve customer reports
* Escalate to Product Operation Specialist if unable to resolve
**Process Upsell Orders**
* Identify opportunities to upsell orders and contribute to the growth of our business
* Collaborate with Product Operation Specialists to ensure seamless customer service
**Required Skills/Knowledge**
* Strong verbal and written communication skills
* Ability to quickly assess client requests and identify solutions
* Strong customer-focused orientation
* Attention to detail
* Ability to work a task with a team to completion
* Ability to research and resolve issues, self-starter
* Strong working knowledge of MS Windows 7/8/10/11 Operating Systems and newer
* Previous computer or customer support experience
* Computer Networking Experience a Plus!
* Golf knowledge is a Plus!
* College level education in field related to Computers, Networking, or Golf or Similar Work Experience in the Marketplace
* Working knowledge of Android, iOS, database usage, and audio-visual setup
**Preferred Qualifications**
* Previous experience in a customer-facing role, preferably in the technology or sports industry
* Strong knowledge of golf or other sports
* Experience with helpdesk software and ticketing systems
* Ability to work in a fast-paced environment and prioritize tasks effectively
**What We Offer**
* Highly competitive salary range: $17.45 - $23.61
* Comprehensive benefits package, including:
+ Medical and dental insurance
+ Vision insurance
+ Disability insurance
+ Life insurance
+ 401K plan
+ Paid time off (PTO)
+ Paid holidays
+ Gear discounts
* Opportunity to add value to an exciting mission and contribute to the growth of our business
* Collaborative and dynamic work environment
* Professional development opportunities and training programs
**How to Apply**
If you're a motivated and customer-focused individual with a passion for technology and sports, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.