At arenaflex, we're revolutionizing the way people learn about health and medicine with our cutting-edge, cloud-based 3D visualization platform. As a Customer Onboarding & Implementation Specialist, you'll play a vital role in guiding customers through the adoption process, ensuring they achieve their goals and maximize the value of our innovative software. If you're a results-driven professional with a passion for customer success, we want to hear from you.
**About arenaflex**
arenaflex is a pioneering company that has built the first cloud-based solution for visualizing the human body in interactive 3D. Our technology empowers patients, educators, and professionals worldwide with an engaging, visual way to learn about health and medicine. We're on a mission to make health and the human body understandable to all, and we're seeking talented professionals like you to join our team.
**The Role**
As a Customer Onboarding & Implementation Specialist, you'll be responsible for delivering exceptional service and driving successful adoption of our software. You'll work closely with our Strategic Account Managers to develop tailored training, technical support, and best practices to help customers integrate our 3D content into their learning materials and workflows. Your goal will be to ensure customers achieve their goals and maximize the value of our platform.
**Key Responsibilities**
* Host tailored trainings, consultations, and workshops to help customers achieve their goals with arenaflex's web, mobile, and XR products
* Partner with our Account Managers to align each customer's onboarding plan with their target launch goals and deadlines
* Serve as a trusted technical advisor to your assigned customers during onboarding and other key points in the lifecycle to ensure their ongoing success with the platform
* Coach customers through the technical integration of our 3D content into various digital platforms (e.g., LMSs, e-learning software, mobile apps, EHR systems)
* Advise on best practices and provide tailored recommendations based on each customer's learning goals and desired end-user experience
* Answer product questions and resolve any technical issues that arise
* Collaborate with Product and Engineering to support the development and implementation of custom solutions as needed
* Provide timely, high-quality technical support via Zendesk, email, and web conference, managing issues from initial report to resolution
* Develop and update digital education materials for our help center and products, including how-to guides, video tutorials, release notes, and best practice documentation
* Advocate for customer needs and drive continuous product improvements by proactively relaying feedback and feature requests to our Product and Content teams and providing input on features in development
**What You'll Bring to the Role**
* 2+ years of experience in customer onboarding, implementation, customer service/technical support, or customer education, preferably in B2B SaaS or health tech
* Passion for helping customers succeed, with a consultative, curious, and empathetic approach to understanding and solving their challenges
* Experience collaborating across departments to solve problems and deliver comprehensive solutions
* Strong attention to detail and problem-solving skills
* Exceptional written and verbal communication skills, and proven ability to deliver engaging presentations and write clear, effective customer-facing documentation
* Ability to learn new technologies quickly and adapt to evolving products, use cases, and customer needs
* Thrives in a fast-paced, dynamic environment while effectively managing multiple priorities and customers
* Familiarity with technical integrations and/or digital education platforms is a plus
* Experience with CRM systems (e.g., HubSpot or Salesforce) and helpdesk software (e.g., Zendesk) is a plus
**What We Offer**
* Competitive salary range: $80,400 - $93,400 per year
* Opportunity to work with a cutting-edge, cloud-based 3D visualization platform
* Collaborative and dynamic work environment
* Professional development and growth opportunities
* Comprehensive benefits package, including medical, dental, and vision insurance
* Generous paid time off and holidays
* Recognition and rewards for outstanding performance
**Equal Opportunity Workplace**
arenaflex is committed to equal employment opportunity and to providing a work environment free of discrimination and harassment. All hiring decisions are based on business need, job requirements, and individual qualifications, regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, parental status, disability, gender identity, or Veteran status. If you have a special need that requires accommodation, please let us know.
**How to Apply**
If you're a motivated and customer-focused professional looking for a challenging and rewarding role, we encourage you to apply. Please submit your resume and a cover letter explaining why you're the ideal candidate for this position.