Join arenaflex, a leading global provider of commercial solutions, as we continue to push the boundaries of human science and data science to make a significant impact in the life sciences industry. As a Customer Experience Manager, you will play a vital role in delivering customer-centric solutions that drive growth, profitability, and increased customer experience for arenaflex's Synvisc and Synvisc One products.
**About arenaflex**
arenaflex is the world's largest Commercial Sales & Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for field/inside sales, medical device support, clinical support, and medical affairs, our CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs. arenaflex is committed to providing equal employment opportunities for all, including veterans and candidates with disabilities.
**Job Summary**
As a Customer Experience Manager, you will be responsible for engaging with key stakeholders in a specific geography to deliver valued omnichannel engagement solutions for Synvisc and Synvisc One. You will have an expert understanding of Key Account Management and be able to implement a local plan, gather insights, and turn them into potential initiatives for customer groups, which delivers growth, profitability, and increases customer experience.
**Key Responsibilities**
* Grow 100-200 key Synvisc accounts through proactive account management to key stakeholders within each account, starting with the development of a pull-through plan for key systems and dissemination of promotional materials through Phone, Email, and Direct Mail.
* Manage existing contracts to ensure ordering in line with tier pricing structure.
* Place customer orders and direct customers to Specialty Distributor selling platforms.
* Prospect new business opportunities and create new customer agreements.
* Maintain Account Map and Contact Tool and monitor account performance.
* Identify and analyze impediments to performance, including outside interference, and guide teams towards solutions in a commercial environment, using digital and data analytics.
* Use innovative tools and technology to enhance the learning experience and assist others with adopting new technology solutions.
**Essential Qualifications**
* Valid Driver's License.
* A minimum of 5+ years of pharmaceutical, biotech, or medical device sales experience required.
* Account Management Experience in Orthopedics, Medical Surgical, or complex account selling required.
* Proven success and positive track record of consistent sales performance in complex markets with diverse customer segments operating with a high degree of integrity.
* History of successfully influencing customers using virtual tools and resources.
* Demonstrate experience working in cross-functional teams and stakeholders to drive business solutions and models to sell and engage with customers.
* Experience working across a variety of customer channels and profiles.
* Experience with using AI and/or digital tools to adapt engagement style to customer needs.
* Demonstrated ability to use data and data analytics by unearthing valuable insights from data that can help lead to new solutions for the customer.
* Demonstrated ability to learn and apply technical and scientific product-related information.
* Demonstrate a passion and learning aptitude for science and be proactive in strengthening knowledge related to disease-state, treatment options, and healthcare trends.
* Highly organized with strong account management skills.
* Strong commercial business acumen, strategic, critical thinking/problem-solving, and innovative thinking capabilities.
* Excellent interpersonal skills and communication skills, ability to develop important relationships with key stakeholders.
**Preferred Qualifications**
* A minimum of 7+ years of pharmaceutical, biotech, or medical device sales experience.
* Strong organizational skills with the ability to adapt to change in a fast-paced environment.
**Technical Skills**
* Proficient in Microsoft Office Suite (Outlook, PowerPoint, Word, Excel).
* Experience with Power BI and Veeva CRM.
* Education: BA/BS Degree required.
* Language Requirements: Fluency in English.
* Physical Requirements: n/a.
* Travel: Ability to travel up to 10% of time throughout the nation, to home office and meetings/conventions as necessary.
* Candidates must complete all fleet safety training and must maintain an acceptable driving record regarding accidents and incidents.
**What's in it for you?**
arenaflex offers a wide array of benefits to support our employees and their families. Best of all, we offer a comprehensive benefit plan that is effective day one! This includes, but is not limited to, Health, Dental, Vision, 401k, Tuition Assistance, and Discretionary Time Off. Ask your Recruiter for additional information.
**Career Growth Opportunities and Learning Benefits**
arenaflex is committed to providing opportunities for career growth and development. As a Customer Experience Manager, you will have the opportunity to work with a talented team of professionals and develop your skills in account management, sales, and customer experience. You will also have access to training and development programs to help you advance your career.
**Work Environment and Company Culture**
arenaflex is a dynamic and fast-paced work environment that values innovation, collaboration, and customer satisfaction. Our company culture is built on a foundation of integrity, respect, and open communication. We are committed to providing a safe and inclusive work environment for all employees.
**Compensation, Perks, and Benefits**
The potential base pay range for this role is $90,000 - $130,000. The actual base pay offered may vary based on a number of factors, including job-related qualifications, location, and/or schedule. Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
**Apply Now**
If you believe you have what it takes to be a successful Customer Experience Manager at arenaflex, submit your application without delay. We are keen to hear from talented candidates like you.