At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed expectations. Our branch banking roles offer a welcoming and inclusive team environment where you're empowered every day to help our customers achieve their financial goals. As a Customer Experience Banker, you'll be a Financial Concierge for our walk-in customers, responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services.
**Job Summary:**
We're seeking an experienced and customer-focused individual to join our team as a Customer Experience Banker in our Glendale branch. As a key member of our team, you'll be responsible for providing exceptional customer service, understanding and educating customers on consumer deposit products, and proactively identifying opportunities to grow customer relationships. If you're passionate about delivering outstanding customer experiences and have a strong sales and customer service background, we encourage you to apply for this exciting opportunity.
**Key Responsibilities:**
* Provide excellent customer service and effectively resolve customer issues
* Be proficient in understanding and educating customers on consumer deposit products
* Proactively identify opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners
* Educate and refer customers to other areas of the bank to deepen relationships and build a strong partnership
* Adhere to all operational, security, risk, and regulatory policies and procedures
* Demonstrate acumen in sales, customer service, relationship management, banking, communication, and presentation
* Perform other duties as assigned
**Essential Qualifications:**
* High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role
* Bachelor's Degree is preferred
**Preferred Qualifications:**
* 1 year or more in customer service in banking, financial services, or goal-driven retail sales
* Cash handling skills
* Comfort with technology such as mobile services and online banking services
**Skills and Competencies:**
* Excellent customer service and communication skills
* Strong sales and relationship management skills
* Ability to work in a fast-paced environment and adapt to changing priorities
* Proficiency in Microsoft Office and banking software applications
* Strong analytical and problem-solving skills
* Ability to work independently and as part of a team
**Career Growth Opportunities and Learning Benefits:**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Experience Banker, you'll have opportunities to:
* Develop your sales and customer service skills through ongoing training and coaching
* Take on new challenges and responsibilities as you grow in your role
* Collaborate with other teams and departments to deepen relationships and build a strong partnership
* Participate in arenaflex's comprehensive training program, which includes onboarding, product training, and sales training
**Work Environment and Company Culture:**
Our Glendale branch is a welcoming and inclusive team environment where you'll be empowered every day to help our customers achieve their financial goals. As a Customer Experience Banker, you'll work in a fast-paced environment with a dynamic team of professionals who are passionate about delivering exceptional customer experiences. arenaflex is committed to creating a workplace culture that values diversity, equity, and inclusion, and we're proud to be an equal opportunity employer.
**Compensation, Perks, and Benefits:**
As a Customer Experience Banker at arenaflex, you'll enjoy a competitive compensation package, including:
* Competitive salary and bonus structure
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Opportunities for professional development and career growth
**How to Apply:**
If you're passionate about delivering exceptional customer experiences and have a strong sales and customer service background, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to our online application portal. We can't wait to hear from you!
**Note:**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace culture that values diversity, equity, and inclusion. arenaflex will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.