At arenaflex, we're dedicated to empowering future developers by providing industry-leading tools for building and collaborating. Our Education team fosters sustainable open-source ecosystems, trains leaders to build inclusive communities, and strives to make education accessible to all students, teachers, schools, independent learners, and researchers. We're seeking an experienced Customer Data Entry Administrator with strong problem-solving skills, exceptional customer service, and keen attention to detail in data entry of applications and process management.
**About arenaflex**
arenaflex is a leading hosting service site for software developers around the world, with over 31 million users and 97+ million repositories. Our platform enables users to build amazing things together, and our mission is to guide everyone who uses our platform to confidently meet their goals. We're passionate about making education accessible to all, and we're committed to creating a supportive and inclusive community for developers of all levels.
**Job Summary**
As a Customer Data Entry Administrator on our Campus Program team, you'll play a critical role in supporting the education and development of future developers. You'll be responsible for reviewing and verifying eligibility for inbound applications, processing and managing Campus Program account renewals, and providing support and responding to inquiries from internal teams and Education customers. You'll also ensure the accuracy and integrity of customer information within database systems, identifying actionable insights and responding to support requests via ticketing queue.
**Responsibilities**
* Review and verify eligibility for inbound applications
* Process and manage Campus Program account renewals, including generating and reviewing monthly Salesforce reports
* Provide support and respond to inquiries from internal teams and Education customers
* Communicate directly with teachers, students, and school administrators via support tickets and email
* Ensure the accuracy and integrity of customer information within database systems, identifying actionable insights
* Respond to support requests via ticketing queue
* Handle vendor and supplier documentation requests from users
* Collaborate with internal teams to resolve issues and improve processes
* Analyze data and identify trends to inform process improvements
* Develop and implement process improvements to increase efficiency and effectiveness
**Requirements**
* 3-10 years of experience in database support, data entry, and customer service
* Experience verifying customer information and data entry of information
* Must have experience processing applications, orders, or similar information in CRM systems
* Experience reviewing and verifying customer information via email and ticketing systems
* Ability to work in a fast-paced role, handling 30 tickets a day and checking request in your inbox, organizing the tickets and responding with a sense of urgency (1-2 hours a day spent on this task)
* Must have experience with Salesforce, GSuite (Docs, Sheets), and Ticketing systems (Zendesk or similar)
* Experience using Slack or other chats, with the ability to articulate well in chats and stay on top of communication with departments/teams
* Experience creating reports and managing data in Salesforce
* Excellent customer service skills, with a passion for delivering a great customer experience
* Empathic and professional writing skills, with the ability to communicate effectively via email
* Excellent experience in data entry work and entering customer information with accuracy
* Experience working remotely, engaging with teams across the company
* Process improvement mindset, with experience identifying inefficiencies and implementing solutions
* Ability to work in a role with repetitive tasks, receiving items all day and more of a heads-down type of work
* Bonus: Experience processing customer applications and verifying eligibility of the applications
* Bonus: Experience with the platform GitHub
* Curiosity and problem-solving mindset, with the ability to ask "why" and conduct research to find solutions
* Naturally curious, upbeat, positive, and empathetic
* Willing to go the extra mile with a strong work ethic, self-directed in a remote role, and resourceful
**What We Offer**
* Competitive hourly rate of $45/hour
* Weekly pay and medical benefits
* 6-month contract with excellent potential for extension or permanent position based on performance
* Full-time schedule, Monday-Friday
* Opportunity to work with a leading hosting service site for software developers
* Collaborative and supportive team environment
* Professional development opportunities and training
* Flexible work arrangements, including remote work options
* Access to cutting-edge technology and tools
* Recognition and rewards for outstanding performance
**How to Apply**
If you're a motivated and detail-oriented individual with a passion for customer service and data entry, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you!