Introduction to arenaflex
arenaflex is a pioneering force in the industry, dedicated to empowering people's lives through innovative, customer-focused solutions. We believe in bridging the gap between individuals and premium experiences, making seamless, reliable, and affordable services accessible to all. By joining our team, you'll play a pivotal role in delivering exceptional value propositions and experiences that exceed customer expectations. Our mission is built on a foundation of inclusivity, diversity, and a passion for connecting people with what matters most.
About the Role
We're seeking an exceptional Associate Director of Customer and Product Insights to lead our research and insights function, supporting the arenaflex Value portfolio of brands. As a senior insights professional, you will drive business decisions that maintain our competitive edge by delivering best-in-class value propositions and experiences to our customers. You will accomplish this by proactively working across brand and product team leaders, managing and mentoring direct reports, and leading by example in research rigor and insights storytelling.
Key Responsibilities
- Proactively work across brand and product team leaders to define and prioritize the research roadmap, ensuring appropriate resource allocation to deliver planned initiatives.
- Manage, mentor, and coach direct reports focused on specific work streams, ensuring world-class insights work and leveraging learnings and best practices across these work streams.
- Lead by example, setting a high bar for research rigor and insights storytelling, and conduct hands-on research and storytelling during team growth stages.
- Oversee key vendor partnerships, ensuring the team leverages the highest quality research methods and analytical capabilities, and manage research budgets to forecast.
- Work in close partnership with Marketing Insights leads to build an integrated understanding of our customers, prospects, and market dynamics.
- Forge relationships with adjacent insight, analytics, and intelligence teams across the arenaflex organization to further elevate our total market understanding and identify opportunities for greater efficiencies in spend and operating models.
- Speak on behalf of the customer across arenaflex Value leadership forums, ensuring that crucial customer insights and pain points are elevated to key decision-makers and incorporated into short and long-term action planning.
- Oversee and care for the performance and professional development of team members, providing regular feedback, coaching, and direction to ensure each team member meets their expectations to deliver impact and drive business objectives.
- Promote and train teams to engage with business senior leadership as consumer champions.
Essential Qualifications
- Eight or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
- Experience in Marketing, Customer Experience, or User Experience research.
- Experience designing research programs, both qualitative and quantitative, to address business needs, and can articulate rationale.
- Strong command of advanced quantitative methodologies (maxdiff, conjoint, segmentation, cluster analysis, Gabor Granger, etc.).
- Experience with qualitative and/or user-centered design evaluative research methods (e.g., focus groups, in-depth interviews, diary studies, ethnography, etc.).
- Experience synthesizing data from multiple sources and translating findings into actionable customer insights and recommendations.
Preferred Qualifications
- Four or more years of experience managing a team of three or more people.
- Experience providing insights to inform value proposition development.
- Experience leveraging secondary data, trends, and learnings to provide context for business scenarios.
- Experience coaching and advising multiple team members simultaneously to push the strategic quality of their insights.
- Ability to present insights in a compelling narrative and establish rapport with Senior Leadership as a Consumer Champion.
- Marketing, CX, or UX research experience specifically in the consumer or business space.
- Self-starter, able to identify stakeholders and build credibility for the team.
- Demonstrated effective consultative skills.
- Proven ability to work through ambiguity and effectively collaborate to problem-solve.
- Strong business acumen and understanding of the telecom industry.
- Extensive experience and genuine interest in consumer segment research.
- High degree of comfort using influence and persuasion cross-functionally.
- Experience operating in a fast-moving, rapidly evolving environment.
- Experience contributing to a culture of innovation by finding new and better ways of doing things: identifying, creating, and employing innovative research and operational approaches.
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping you grow and develop in your career. You'll have access to a range of training and development opportunities, including mentorship programs, workshops, and conferences. Our culture of innovation and collaboration encourages you to think creatively, share your ideas, and learn from others. We believe in promoting from within, so you'll have opportunities to take on new challenges and advance in your career.
Work Environment and Company Culture
arenaflex is a dynamic and inclusive workplace, where everyone is valued and empowered to contribute their best. We're proud of our diverse and talented team, and we celebrate our differences. Our culture is built on a foundation of respect, trust, and open communication, and we strive to create a sense of belonging for all employees. We're committed to making a positive impact on our communities and the environment, and we encourage our employees to get involved in volunteer work and sustainability initiatives.
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including a salary range of $127,000.00 to $236,000.00 annually, depending on location and experience. We also offer a range of benefits, including health and wellness programs, short-term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance, and tuition assistance. Our award-winning total rewards package is designed to help you move forward in your career and in areas of your life outside of work.
Conclusion
If you're a motivated and experienced insights professional looking for a new challenge, we encourage you to apply for the Associate Director of Customer and Product Insights role at arenaflex. You'll have the opportunity to lead a talented team, drive business growth, and make a real impact on our customers' lives. Don't miss out on this exciting opportunity to join a dynamic and innovative company that values diversity, inclusivity, and creativity. Apply now and take the first step towards a rewarding and challenging career at arenaflex.
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