At arenaflex, we're committed to delivering exceptional customer experiences that exceed our members' expectations. As an Associate Customer Care Coordinator, Medicare, you'll play a vital role in our mission to provide seamless service to our customers, ensuring they receive the best possible care and support. If you're passionate about delivering outstanding customer service, have a proven track record of learning complex concepts, and are eager to join a dynamic team, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a leading healthcare organization dedicated to providing comprehensive care to our members. With a strong commitment to excellence, we strive to create a work environment that values diversity, inclusivity, and teamwork. Our team of dedicated professionals is passionate about delivering exceptional care and support to our members, and we're looking for like-minded individuals to join our team.
**Job Summary**
As an Associate Customer Care Coordinator, Medicare, you'll be responsible for providing outstanding customer service to our members, resolving issues, and answering questions related to our Medicare products. You'll work closely with our team to ensure seamless communication and provide exceptional support to our customers. This is a remote position, and you'll have the flexibility to work from home while still being part of a dynamic team.
**Key Responsibilities**
* Serve as a member of a service team that supports multiple regions, providing Health Plan customers with outstanding, seamless service in a call center-based team environment
* Be the first point of contact for a variety of customers, including existing and potential members, providers, internal departments, and employers
* Provide detailed benefit quotes and review eligibility and premium information on a broad portfolio of products
* Assist members in selecting medical homes and primary care physicians
* Educate members and providers in the appropriate use of health plan and clinic services
* Research and respond to claims and authorization inquiries
* Maintain knowledge of complex custom networks
* Resolve customer issues and concerns
* Possess a calm demeanor and ability to remain focused, professional, and utilize training to direct callers in crisis
**Training and Development**
* Initial Training Period: 8-12 weeks
* Onsite presence required for training, 3 days per week
* Training period may extend for a longer period of time based upon performance
**Requirements**
* 2 years' experience working in a high-pressure customer-facing service environment with a proven track record of learning and applying complex concepts
* Experience may be inclusive of:
+ Healthcare: High Volume Call Center
+ Healthcare: Claims
+ Healthcare: Medical Billing / Insurance Verification
+ Healthcare: Insurance Policy Support
+ Healthcare: Benefits Advocacy
+ Healthcare: Administrative Office
+ Healthcare: Patient Care Services
+ Healthcare: Nutrition Services
+ Healthcare: Certified Nursing Assistant
+ Healthcare: Medical Assistant
+ Healthcare: Home Health and Hospice
+ Healthcare: Benefits
+ Healthcare: Pharmacy
+ Healthcare: Housekeeping
+ Healthcare: Customer Service
+ Banking: Customer Service
+ Retail: Customer Service
* Experience working in an office setting
* Experience working in a healthcare environment
* Call center customer service experience
* Bilingual: Fluent in both Spanish and English
**Preferred Qualifications**
* Experience working in a health care environment
* Call center customer service experience
* Bilingual: Fluent in both Spanish and English
**Why Join arenaflex?**
* Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security
* We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities
* We provide a comprehensive benefits package, including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources, and much more
**About the Team**
arenaflex Shared Services is a service line within arenaflex that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas, and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.
**Equal Opportunity Employer**
arenaflex is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.
**How to Apply**
If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.