Join arenaflex, a leading innovator in the aerospace industry, as we seek an experienced Customer Service Engineer to join our team on a contract basis. As a key member of our engineering team, you will play a vital role in creating modification design data packages and ensuring the quality and on-time delivery of draft Service Bulletin deliverables. If you're passionate about working on complex, highly engineered machines and are committed to excellence, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a global leader in the aerospace industry, committed to providing innovative solutions that connect the world. With a rich history of innovation and a strong commitment to quality, arenaflex has become a trusted partner for airlines, governments, and other organizations around the globe. Our team of talented engineers, technicians, and support staff work together to design, manufacture, and deliver cutting-edge aircraft and related systems.
**Your Role**
As a Customer Service Engineer at arenaflex, you will be responsible for creating specific modification design data packages that integrate pre-identified existing known (or close-to-known) design solutions to post-delivery aircraft. This will involve creating drawings and modification specification documents tailored for certification purposes. You will also be accountable for the quality and on-time availability of draft Service Bulletin deliverables related to the specific modification.
**Key Responsibilities**
* Create modification design data packages that integrate pre-identified existing known (or close-to-known) design solutions to post-delivery aircraft
* Develop drawings and modification specification documents tailored for certification purposes
* Ensure the quality and on-time availability of draft Service Bulletin deliverables related to the specific modification
* Communicate directly and often with Systems Engineers and Production Managers to ensure quality, on-time delivery, and production capacity
* Meet with customers to discuss their requirements and provide solutions
* Collaborate with cross-functional teams to ensure that customer needs are met
* Develop and maintain relationships with customers to ensure their satisfaction with arenaflex products and services
**Your Qualifications**
* B.S. degree in engineering, with Electrical Engineering preferred
* 1 year experience supporting diverse engineering projects in the aviation industry, in the area of project management, design, or production
* Excellent communication, coordination, and organization skills
* Ability to inter-relate with and motivate diverse teams
* Authorized to work in the US
* Ability to travel independently and at short notice (20% Domestic and International)
**Your Work Environment**
* The Engineering Center in Mobile, Alabama houses hundreds of arenaflex engineers who assist in the design and development of arenaflex commercial aircraft cabins, including aftermarket upgrades, reconfigurations, and services of all product types across the globe.
* Collaborative and dynamic work environment with a team of talented engineers and technicians
* Opportunities for professional growth and development in a rapidly evolving industry
* Competitive compensation and benefits package
**Your Challenges**
* Timely production of the Modification Proposal Technical Repercussion Sheet (MP/TRS) with pre and post modification sketching
* Retrieve/Create/Update/Check the aircraft drawings in arenaflex engineering tool sets (manage subcontractor as applicable)
* Build the Certification Dossier for the MAS (Modification Approval Sheet)
* Prepare all elements required for the Service Bulletin writing phase, including "list of components" as needed and ensure all provided data are accurate
* Provide specific design solutions to meet technical requirements for modifications
* Ensure the Quality of the drafted Service Bulletin, including concurrent requirements cross-check
* Provide remote or on-site assistance during the working parties and answer any Service Bulletin customer query as necessary
* Act as a liaison between the engineering and service bulletin authoring team to ensure all level of technical discussions understood and respected by both parties
**Your Benefits**
* Competitive compensation package
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Opportunities for professional growth and development in a rapidly evolving industry
* Collaborative and dynamic work environment with a team of talented engineers and technicians
**How to Apply**
If you're passionate about working on complex, highly engineered machines and are committed to excellence, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
**Equal Opportunities Employer**
arenaflex is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to diversity and inclusion in the workplace and are an affirmative action employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status, or other legally protected status.
**Note**
This job description is not a contract of employment and is subject to change. arenaflex reserves the right to modify or terminate this job description at any time without notice. By submitting your application, you acknowledge that you have read and understood this job description and agree to the terms and conditions outlined above.