At arenaflex, we're a leading global medical technology and digital solutions innovator, dedicated to creating a world where healthcare has no limits. Our purpose is to unlock the potential of our employees, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
We're seeking an experienced Account Data Analyst to join our team, working remotely from the comfort of your dedicated home office. As a key member of our sales, service, and order management teams, you'll play a vital role in validating and remediating requested customer information, ensuring accuracy in all ERP systems, and providing first-level support to downstream users.
**About the Role**
As an Account Data Analyst at arenaflex, you'll be responsible for simplifying and maintaining sales operations processes and policies using lean methodologies to continuously improve customer account data by remediation in the UCM (Reltio) platform and downstream systems. You'll execute processes to support customer account requests within the agreed-upon support level agreement, coordinate all activities related to quarter and month-end customer support, and act as a cross-functional coordinator to resolve customer issues and complaints arising from account requests.
**Key Responsibilities**
* Simplify and maintain sales operations processes and policies using lean methodologies to continuously improve customer account data by remediation in the UCM (Reltio) platform and downstream systems.
* Execute processes to support customer account requests within the agreed-upon support level agreement.
* Coordinate all activities related to quarter and month-end customer support.
* Act as a cross-functional coordinator to resolve customer issues and complaints arising from account requests.
* Provide expertise outside of immediate team in the form of special projects as needed.
**Essential Qualifications**
* Bachelor's degree or equivalent work experience in order management, customer sales/service, data entry, or similar experience.
* Minimum 1 year of experience in sales support, order management, customer service, and/or data administration roles.
* Excellent written and verbal communication skills, exhibiting the ability to interact effectively with various types of people.
* Familiarity with MS Office, Excel, Word, PowerPoint, etc.
* Strong English capability in both spoken and written.
* Willingness to work various shifts/hours at quarter close that can include weekends, evenings, holidays.
* Must have a dedicated home office that includes high-speed internet access or, if local, can work from the arenaflex Waukesha office.
* Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
**Desired Characteristics**
* Experience with customer accounts and knowledge of Universal Customer Master, GL Prod, and Salesforce.com.
* Detail-oriented, commitment to deliver results.
* Ability to manage multiple priorities and deliver on tight timelines.
* Strong team player with high levels of resourcefulness, energy, and enthusiasm.
* Flexibility, highly motivated, assertive, and accountable.
**Work Environment and Company Culture**
At arenaflex, we value our employees' well-being and offer a great work environment, professional development, challenging careers, and competitive compensation. We're an equal opportunity employer, committed to making a difference in the lives of our employees and customers. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities.
**Compensation and Benefits**
The pay range for this position is $65,280.00-$97,920.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range, and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors, including skills, qualifications, experience, and location. In addition, this position may also be eligible to earn performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI). arenaflex offers a competitive benefits package, including medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.
**How to Apply**
If you're a motivated and detail-oriented individual with a passion for data analysis and customer support, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex.
Apply Now!
**Note:** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.