About the position
Responsibilities
• Communicate daily with program participants using personalized, scripted emails based on clinician-designed protocols.
• Maintain participant engagement through ongoing, supportive messaging and follow-ups.
• Utilize online systems to document interactions, manage cases, and prompt participants as needed.
• Contribute to wellness outreach through social media, blogs, health fairs, and presentations.
• Support onboarding and re-enrollment processes for program participants.
• Participate in weekly team meetings to discuss progress, research, and coaching strategies.
• Occasionally assist with sales and customer-facing presentations.
Requirements
• High School Diploma or GED and two years of experience in a health care or customer service environment OR Bachelor's degree.
Nice-to-haves
• Progress towards or Degree in Nutrition, Education, Social Work, Exercise Physiology or related field.
• National Board of Health and Wellness Coaching (NBHWC) certification within the first year.
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