Welcome to arenaflex – Where People Truly Are the Core of Our Success
At arenaflex, we are more than a financial institution; we are a vibrant, community‑focused family that has been serving the heartland since 1998. From our modest beginnings on Indianola Square to a thriving network of branches across Carlisle, Chariton, Indianola, Lacona, Knoxville, Milo, Pleasantville, and Seymour, we have built a reputation rooted in trust, integrity, and genuine customer care. Our story is built on the belief that the people we serve—and the people who serve them—are the essential ingredients of lasting financial success. If you are passionate about connecting with customers, solving real‑world problems, and traveling to make a tangible difference in multiple communities, arenaflex invites you to join our growing team.
Why This Role Is Unique
As a Traveling Customer Service Representative, you will become the connective tissue that links our branches together. When staffing gaps arise, you will step in, bringing expertise, enthusiasm, and a customer‑first mindset to each location you serve. This dynamic role offers a blend of continuity and variety: you will maintain high‑quality service standards while enjoying the excitement of new environments, all while being compensated fairly for your travel time and mileage.
Key Responsibilities – Your Daily Impact
- Multi‑Branch Teller Operations: Open, close, and reconcile teller stations at a rotating roster of arenaflex locations, ensuring accurate cash handling and adherence to security protocols.
- Account Management: Assist customers with opening and maintaining checking, savings, certificates of deposit (CDs), and Individual Retirement Accounts (IRAs), providing clear explanations of product features and benefits.
- Safe Deposit Services: Guide clients through the safe deposit box rental process, uphold confidentiality, and manage box allocations.
- Card & Digital Services: Issue ATM/Debit cards, troubleshoot online banking access, and educate patrons on digital tools that empower financial independence.
- Customer Problem Solving: Listen attentively, diagnose issues, and resolve concerns promptly, always prioritizing the customer’s best interest over quota‑driven metrics.
- Travel Coordination: Plan and log travel routes, submit mileage reimbursements, and maintain an organized schedule that balances branch assignments with personal time.
- Cross‑Training & Knowledge Sharing: Collaborate with branch managers to identify skill gaps, provide on‑the‑spot training, and share best practices that elevate service consistency across the network.
- Compliance & Documentation: Ensure all transactions meet federal, state, and internal compliance standards; accurately complete paperwork and audit trails.
Essential Qualifications – What We’re Looking For
- Customer Service Excellence: Proven track record of delivering courteous, solutions‑focused service in a fast‑paced environment.
- Banking Experience: Minimum of two years in a banking or financial services role, with hands‑on experience in teller functions, account opening, and cash handling.
- Technology Proficiency: Strong computer and phone skills; comfortable navigating core banking platforms, digital banking portals, and Microsoft Office Suite.
- Multitasking Ability: Demonstrated capacity to juggle multiple responsibilities—such as processing transactions while addressing customer inquiries—without sacrificing accuracy.
- Travel Flexibility: Willingness to commute regularly between arenaflex branches, with a valid driver’s license and reliable transportation.
- Professional Demeanor: Impeccable appearance, punctuality, and a collaborative spirit that enhances team morale wherever you go.
Preferred Qualifications – Give Yourself an Edge
- Additional 1‑2 years of banking experience beyond the minimum requirement.
- Certification in cash handling or anti‑money‑laundering (AML) compliance.
- Familiarity with community banking initiatives or nonprofit partnerships.
- Experience with remote work tools that facilitate schedule coordination across multiple locations.
Core Skills & Competencies for Success
- Communication: Clear, empathetic verbal and written communication tailored to diverse customer demographics.
- Problem‑Solving: Ability to think critically, ask incisive questions, and develop creative solutions that meet both customer needs and regulatory requirements.
- Attention to Detail: Meticulous handling of cash, documentation, and data entry to prevent errors and maintain audit integrity.
- Time Management: Efficiently prioritize tasks, manage travel logistics, and meet branch scheduling commitments.
- Adaptability: Thrive in changing environments, quickly assimilate branch‑specific processes, and maintain a positive attitude during peak periods.
- Team Collaboration: Build rapport with branch staff, share knowledge, and contribute to a culture of continuous improvement and mutual support.
Schedule & Work Hours
The standard workday runs from 8:00 a.m. to 5:00 p.m., Monday through Friday. Periodic Saturday assignments (8:00 a.m. to 12:00 p.m.) may be required to cover high‑traffic periods or special events at various arenaflex locations. Your travel schedule will be designed to minimize disruption to personal time, with mileage reimbursement and travel pay built into the compensation structure.
Compensation – Competitive & Transparent
We recognize the value of experience and expertise. Compensation is calibrated based on prior banking experience, ranging from $19.10 to $21.22 per hour. In addition to hourly wages, you will receive:
- Travel time pay for journeys beyond the Pleasantville branch.
- Mileage reimbursement at the current IRS rate.
- Potential performance bonuses tied to customer satisfaction metrics (not quota‑driven).
Benefits – A Comprehensive Package That Supports Your Whole Life
- Health, Dental, and Vision Insurance: Robust medical coverage with a variety of plan options.
- Employer‑Paid Life Insurance, Short‑Term Disability (STD), and Long‑Term Disability (LTD): Peace of mind for you and your loved ones.
- Retirement Savings – 401(k) with Employer Match: Grow your future wealth with competitive matching contributions.
- Paid Time Off (PTO): 15+ days of annual vacation, plus a generous family leave plan.
- Holiday Pay: Over 11 paid holidays throughout the year.
- Identity Theft Protection: Employer‑paid identity theft insurance for added security.
- Aflac Supplemental Insurance: Voluntary coverage options for additional health and wellness needs.
- Flexible Spending Accounts (FSAs):** Tax‑advantaged accounts for medical and dependent care expenses.
- Employee Stock Purchase Plan: Opportunity to invest in arenaflex at a discounted rate.
- Free Personal Checking Account & Safety Deposit Box: Enjoy banking benefits that extend to you and your family.
Culture & Work Environment – What It’s Like to Be Part of arenaflex
At arenaflex, our culture is built on genuine relationships, community involvement, and a shared commitment to doing what’s right for our customers. We foster an atmosphere where:
- Team members are celebrated for helping neighbors, not just for hitting sales numbers.
- Continuous learning is encouraged through regular training sessions, mentorship programs, and access to industry certifications.
- Community service projects—such as financial literacy workshops and local charity drives—are woven into the fabric of our work life.
- Open communication channels empower employees to share ideas, raise concerns, and shape the future direction of arenaflex.
- Work‑life balance is respected; flexible scheduling and remote‑access tools support personal responsibilities.
Career Growth – Your Path Forward
We view every role as a stepping stone to greater opportunities. As a Traveling Customer Service Representative, you will gain:
- Broad exposure to multiple branch operations, positioning you for supervisory or management roles.
- Hands‑on experience with a wide spectrum of banking products, enhancing your professional versatility.
- Networking opportunities with branch leaders, senior management, and community partners.
- Access to internal tuition reimbursement programs for certifications such as Certified Bank Teller (CBT) or Certified Financial Services Counselor (CFSC).
Ambitious team members who demonstrate exceptional customer focus, leadership potential, and a drive for innovation are considered for accelerated promotion tracks, including Assistant Branch Manager, Branch Manager, and Regional Operations roles.
Application Process – Take the Next Step
If you are excited about traveling, love interacting with people, and thrive in a supportive, community‑centric environment, we encourage you to apply today. Join arenaflex and become a vital part of a bank that truly puts people first.
Apply Now – Start Your Journey with arenaflex!