At blithequark, we are driven by a mission to revolutionize consumer shopping behavior and promote sustainability through our cutting-edge technology platform for branded resale. As a pioneer in the industry, we have already made significant strides, powering circular businesses for over 50 global brands, including renowned names such as Lululemon, The North Face, and New Balance. Our vision is to create a world where shopping pre-owned items is not only desirable but also seamless and enjoyable. To achieve this, we are seeking a highly skilled and experienced Director of Customer Experience to join our team and lead the charge in delivering exceptional support to our diverse customer base across the globe.
We are looking for a seasoned professional to spearhead our customer support operation, overseeing day-to-day team management, developing enterprise support strategies, and collaborating closely with cross-functional teams across Product, Engineering, Sales, and Account Management. The ideal candidate will have a proven track record of managing complex customer relationships, building scalable support processes, and representing the company in high-stakes enterprise customer meetings. As a Director of Customer Experience at blithequark, you will be responsible for leading a diverse and international team of full-time and part-time support professionals, developing comprehensive support strategies for our multi-faceted marketplace ecosystem, and driving continuous improvement to ensure excellence in customer experience.
At blithequark, we believe in rewarding our employees with competitive compensation packages, including base pay, equity, and a full benefits package, including employee and dependent healthcare and 401(k) enrollment. Our team of over 50 employees is currently remote-first, with an office in NYC and optional in-person work for those located in the area. We also have company offsites twice a year to bring the full team together in person, and occasional travel is expected as part of the job.
blithequark is a Series B company backed by lauded investors, including Lightspeed Venture Partners, Energize Capital, and Bain Capital Ventures. We pride ourselves on an inclusive and transparent culture, remaining true to our values in everything we do. We were honored as Fast Company’s #2 Most Innovative Company in Retail in 2024, and continue to challenge ourselves to change consumer shopping behavior for the better. We consider applicants of all backgrounds and are committed to creating a diverse and inclusive work environment.
By joining blithequark, you will become part of a dynamic team that is shaping the future of consumer shopping behavior. You will have the opportunity to work with a talented group of individuals who are passionate about sustainability and customer experience. Our company culture is built on the principles of innovation, collaboration, and continuous learning, providing you with the ideal environment to grow professionally and personally. If you are excited about what we’re building and are looking for a challenging and rewarding role, we encourage you to apply for the Director of Customer Experience position at blithequark.
To apply for this role, please submit your application through our website. We look forward to hearing from you and exploring how you can contribute to our mission to revolutionize consumer shopping behavior and promote sustainability. Please note that we are unable to accept applications from candidates outside of the US at this time.
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