Introduction to Colorado Technical University (CTU) and Our Mission
Colorado Technical University (CTU) has been a pioneer in providing high-quality, flexible education to students for over 55 years. With a strong commitment to helping individuals achieve their academic aspirations, we have established ourselves as a leader in online education. Our mission is to empower students to succeed in their chosen careers by providing them with the knowledge, skills, and support they need to thrive in an ever-changing world. As a National Admissions Advisor for CTU Online, you will play a vital role in helping us achieve this mission by guiding prospective students through the admissions process and ensuring they have a seamless and supportive experience.
About the Role of a National Admissions Advisor
As a National Admissions Advisor, you will be the first point of contact for many prospective students, and your role will be to advise and support them as they navigate the admissions process. You will be responsible for communicating the benefits and features of our university, as well as our flexible program options, to prospective students. Your goal will be to ensure that students have all the information they need to make an informed decision about their education and to provide them with the support and guidance they need to succeed.
Key Responsibilities
- Professionally assist prospective students through the admissions process, ensuring compliance with all applicable federal and state regulations, school policies and procedures, and accrediting standards and requirements.
- Conduct telephone interviews and email correspondence to identify student prospects, determine their educational needs, concerns, and interests, and develop a rapport with them.
- Partner with departments outside of Admissions to ensure the delivery of a high level of service to every student, including ensuring enrolled students submit required documents to begin coursework and assisting students through the orientation process.
- Consistently operate within the school's expected behaviors, including Execution, Communication/Feedback, and Professionalism, and ensure compliance with applicable University policies and procedures.
- Work collaboratively with the admissions team to achieve qualitative and quantitative university objectives and values, and contribute to the development of a positive and supportive team culture.
Essential Qualifications and Skills
To be successful in this role, you will need to possess excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment and adapt to change. You will also need to be highly organized, able to manage multiple tasks and meet deadlines, and have a strong commitment to providing exceptional customer service.
- High school education or equivalent required; college degree from an institution of higher learning accredited by an agency recognized by the U.S. Department of Education (or international equivalent) preferred.
- One or more years of experience in sales and/or customer service preferred, with post-secondary higher-education admissions experience highly desirable.
- Computer proficiency, including experience with Windows and Microsoft suite, and the ability to manage multiple browsers and monitors simultaneously.
- Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions.
- Ability to work nights, weekends, and holidays, and to maintain a flexible schedule to meet the needs of prospective students.
Preferred Qualifications and Skills
- Experience working in a call center or admissions environment, with a strong understanding of the admissions process and the ability to communicate complex information in a clear and concise manner.
- Knowledge of adult learning theory and the needs of non-traditional students, with the ability to tailor support and guidance to meet the unique needs of each student.
- Experience with CRM software and other admissions-related technology, with the ability to learn and adapt to new systems and processes.
- Bilingual or multilingual skills, with the ability to communicate with students from diverse backgrounds and cultures.
Career Growth Opportunities and Learning Benefits
At CTU, we are committed to providing our employees with opportunities for career growth and development, as well as ongoing learning and professional development. As a National Admissions Advisor, you will have access to a range of training and development programs, including:
- Comprehensive onboarding and training program to ensure you have the skills and knowledge you need to succeed in your role.
- Ongoing coaching and mentoring to support your continued growth and development.
- Opportunities for advancement and career progression within the admissions team or other areas of the university.
- Access to a range of professional development programs, including workshops, webinars, and conferences.
Work Environment and Company Culture
At CTU, we pride ourselves on our positive and supportive company culture, which is built on a foundation of respect, empathy, and inclusivity. As a National Admissions Advisor, you will be part of a dynamic and collaborative team that is dedicated to providing exceptional support and guidance to our students. You will have the opportunity to work in a fast-paced and rewarding environment, with a range of benefits and perks, including:
- Competitive salary range between $19 and $24 per hour.
- Paid time off, sick leave, and holidays.
- Comprehensive medical, pharmaceutical, dental, and vision benefits.
- 401(k) savings plan with company match and Employee Stock Purchase Plan (ESPP).
- Company-paid life insurance and disability insurance, subject to eligibility.
- Tuition assistance program, subject to eligibility and approval.
Conclusion and Call to Action
If you are a motivated and results-driven individual who is passionate about education and committed to providing exceptional support and guidance to students, we encourage you to apply for the National Admissions Advisor role at CTU Online. This is a unique opportunity to join a dynamic and collaborative team and to make a real difference in the lives of our students. With a range of benefits and perks, as well as opportunities for career growth and development, this is a role that offers a rewarding and challenging career path. Apply now to take the first step towards an exciting and fulfilling career as a National Admissions Advisor at CTU Online.
Ready to join us? The first step is easy. Click apply now and we'll be in touch soon!
Apply Now