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About the position

Responsibilities

  • Provide solutions to prospective and existing customers to optimize their service experience.
  • Handle new service requests and assist customers with the latest voice, internet, wireless plans, and devices.
  • Address existing customer needs including billing, payment, plan changes, upgrades, and technical support.
  • Identify upsell opportunities and recommend the latest technology, services, and offers to customers.
  • Work in a fast-paced inbound contact environment handling a high volume of calls, chats, and emails.
  • Use multiple tools and systems to resolve service, billing, and payment inquiries while maintaining customer records.
  • Simplify explanations of customer bills, rate plans, and features of AT&T's products and services.
  • Perform basic troubleshooting and engage Tier 3 support for complex customer issues.

Requirements

  • High school diploma or GED equivalent.
  • Willingness to develop customer service and sales skills.
  • Familiarity with Windows computers.
  • Ability to maintain a positive mindset and be calm under pressure.
  • Strong communication skills and a solution-oriented mindset.

Nice-to-haves

  • Previous call center or customer service experience.
  • Flexibility to work any schedule during hours of operation, including evenings, weekends, and holidays.

Benefits

  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
  • Paid Parental Leave
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories.