Join our dynamic team as a Customer Service Representative and make a meaningful impact in the lives of our clients! We're seeking a passionate and experienced professional to work remotely and provide exceptional customer service to clients enrolled in our debt resolution program. As a Customer Service Representative, you will be the primary point of contact for clients, providing prompt, confident, and professional solutions to their questions and concerns.
About the Role
We're offering a unique opportunity to work in a fast-paced, high-energy remote call center environment, making a positive impact on people's lives. Our Customer Service Representatives play a critical role in delivering an outstanding customer experience, driving retention, and ensuring client satisfaction.
Responsibilities
- Provide exceptional customer service to clients via phone and email, resolving their questions and concerns in a timely, professional, and thorough manner.
- Build rapport and trust with clients through open and transparent communication, ensuring a positive customer experience.
- Manage client accounts using our CRM, documenting client discussions with detail and clarity.
- Assist with reviewing enrollment information to ensure client success in completing the program and other key retention activities.
- Handle escalation calls with courtesy and professionalism, providing solutions and resolving issues promptly.
- Collaborate with supporting departments to ensure client success in the program.
Qualifications
- High school diploma or equivalent required; 1 year of call center experience preferred.
- 1 year of customer service experience required; call center experience preferred.
- Fluent in Spanish a plus.
- Reliable internet speeds required.
- Positive attitude, team player, and empathy for hardship situations.
- Strong multitasking, time management, and organizational skills.
- Ability to communicate clearly and professionally both verbally and in writing.
- Experience working in an administrative or customer service capacity; financial services experience a plus.
- Previous debt settlement experience a huge plus!
- Proficient in Word, Excel, and Outlook.
What We Offer
- Competitive salary: $35,000 - $40,000 per year, with monthly bonus potential.
- Comprehensive benefits package, including:
- Full medical, vision, and dental benefits.
- 401(k) with company match.
- 15 days PTO.
- Paid vacations and holidays.
- Unmatched company culture.
- Employee referral bonuses.
How to Apply
If you're passionate about delivering exceptional customer service and making a meaningful impact in the lives of our clients, we encourage you to apply for this exciting opportunity. Apply Now
J.G. Wentworth is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on protected characteristics.
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