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About arenaflex
At arenaflex, we are a powerhouse in staffing, IT, and workforce solutions, boasting a global footprint with thousands of professionals across dozens of locations. Formed through the strategic union of leading industry innovators, arenaflex brings together deep expertise in technology, talent acquisition, and operational consulting to help organizations accelerate growth and achieve breakthrough results. Our culture is built on inclusion, continuous learning, and a relentless commitment to delivering value for both our clients and our people.
We are proud to be a leading minority‑owned staffing firm in the United States, recognized for our forward‑thinking approach, robust technology platforms, and the ability to connect top talent with transformative opportunities. As we expand our remote workforce, we are looking for motivated, detail‑oriented individuals who thrive in fast‑paced environments and are eager to make an impact in the logistics and transportation sector.
Position Overview
We are seeking a Customer Service & Data Entry Specialist to join our remote team for a six‑month contract (April 2025 – September 2025). This role is the front‑line bridge between our clients, internal program coordinators, and operational systems. You will handle inbound and outbound communications, maintain precise data records, and support a variety of logistical and transportation functions. The ideal candidate is comfortable juggling multiple priorities, possesses strong analytical abilities, and provides exceptional customer service across a diverse set of stakeholders.
Key Responsibilities
- Answer and place inbound/outbound calls with professionalism, addressing client inquiries, order statuses, and issue resolution in a timely manner.
- Enter, validate, and update data across multiple platforms (AS400, Outlook, Salesforce, AIMS, MySC, Excel) ensuring accuracy and compliance with internal standards.
- Generate and distribute routine operational reports for internal teams and external clients, highlighting key performance metrics and any discrepancies.
- Coordinate with Program Coordinators to communicate issues, escalations, and opportunities for process improvement.
- Assist with transportation logistics tasks such as scheduling dispatches, tracking shipments, and liaising with brokerage and auto‑auction partners.
- Support supply‑chain initiatives by monitoring inventory levels, processing purchase orders, and confirming delivery timelines.
- Maintain detailed records of customer interactions, service tickets, and data entry activities within the CRM system.
- Identify trends in customer feedback and propose actionable solutions to enhance service quality.
- Provide on‑the‑fly troubleshooting for system users, escalating technical issues to the IT support team when necessary.
- Participate in regular virtual team meetings, sharing progress updates, challenges, and best practices.
Essential Qualifications
- High school diploma or equivalent; associate or bachelor’s degree in Business, Logistics, or related field is a plus.
- Demonstrated experience (1‑2 years minimum) in customer service, call‑center environments, or data entry roles.
- Strong familiarity with AS400 or comparable ERP systems; proficiency with Outlook, Salesforce, AIMS, MySC, and Microsoft Excel.
- Excellent written and verbal communication skills, with a clear, courteous phone presence.
- Ability to work independently in a fully remote setting while meeting productivity and quality targets.
- Detail‑oriented mindset with a proven track record of maintaining high data integrity.
- Flexibility to work within MST and PST time zones, ensuring overlap with client and team schedules.
- Reliable high‑speed internet connection, a functional headset, and a quiet work environment.
Preferred Qualifications & Skills
- Experience in transportation logistics, brokerage, automotive dispatch, or auto‑auction operations.
- Knowledge of supply‑chain concepts, including inventory management, freight forwarding, and carrier coordination.
- Prior exposure to contract staffing or workforce solutions environments.
- Strong problem‑solving abilities and a proactive approach to identifying process inefficiencies.
- Ability to multitask and prioritize competing demands without sacrificing accuracy.
- Certification or training in customer service excellence (e.g., CCMA, HDI Customer Service).
Core Competencies for Success
- Communication Excellence: Clear articulation of information, active listening, and empathy toward customers.
- Analytical Acumen: Ability to interpret data trends, generate insightful reports, and recommend improvements.
- Technical Proficiency: Comfort navigating multiple software platforms simultaneously.
- Adaptability: Thrive in a dynamic, remote work environment with shifting priorities.
- Team Collaboration: Engage constructively with cross‑functional teams, sharing knowledge and supporting shared goals.
- Integrity & Confidentiality: Handle sensitive client and operational data with discretion.
Compensation, Benefits & Perks
This contract position offers a competitive hourly rate of $17.00 – $18.00 (W‑2). In addition to base pay, arenaflex provides:
- Paid time off (pro‑rated) based on contract duration.
- Access to a suite of professional development resources, including webinars, certifications, and mentorship programs.
- Remote‑work stipend to cover home‑office essentials (e.g., ergonomic chair, high‑speed internet).
- Employee Assistance Program (EAP) for personal and professional support.
- Opportunities for contract extension or transition to a permanent role based on performance.
Work Environment & Company Culture
arenaflex fosters a collaborative, inclusive, and growth‑focused culture. Our remote teams are connected through regular virtual huddles, knowledge‑sharing sessions, and an internal community platform where employees can celebrate milestones, share ideas, and access leadership.
Key cultural pillars include:
- Innovation: We encourage creative problem‑solving and reward ideas that drive efficiency.
- Diversity & Inclusion: Our workforce reflects a broad spectrum of backgrounds, perspectives, and experiences.
- Continuous Learning: Ongoing training and upskilling are integral to career advancement.
- Work‑Life Balance: Flexible scheduling, remote‑first policies, and wellness initiatives support holistic well‑being.
Career Growth & Learning Opportunities
While this role is contract‑based, arenaflex views every engagement as a pathway to longer‑term career development. Successful specialists may explore pathways such as:
- Advanced Customer Experience Management roles.
- Logistics Coordination and Supply‑Chain Analyst positions.
- Data Integrity & Reporting Lead roles within the organization.
- Transition to permanent full‑time opportunities across our extensive client portfolio.
Our internal learning portal offers courses on data analytics, CRM mastery, and industry‑specific logistics concepts, empowering you to expand your expertise while you contribute to client success.
Geographic Eligibility
The role is fully remote, but candidates must reside within the MST or PST time zones to ensure alignment with core operational hours. Eligible locations include:
- Riverside, CA
- Oceanside, CA
- Fontana, CA
- Albuquerque, NM
- Phoenix, AZ
- Kent, WA
- Portland, OR
- Hayward, CA
- Woods Cross, UT
- Denver, CO
- Las Vegas, NV
Equal Opportunity Commitment
arenaflex is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, irrespective of race, religion, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other legally protected characteristic.
How to Apply
If you are ready to bring your customer service expertise, data‑entry precision, and logistics enthusiasm to a vibrant, remote‑first team, we want to hear from you. Click the button below to submit your application and begin your journey with arenaflex today.
Apply Now – Join arenaflex
Join Us and Make an Impact
At arenaflex, every interaction matters. As a Customer Service & Data Entry Specialist, you will be a critical link that ensures our clients receive the seamless, reliable support they need to keep supply chains moving smoothly. Your attention to detail, communication skills, and dedication to excellence will directly influence operational success and client satisfaction.
Don’t miss this chance to contribute to a forward‑thinking organization that values your growth as much as it values the work you do. Apply today and become part of a team that’s shaping the future of logistics and workforce solutions.