Join CarMax, the nation's largest retailer of used cars, as a Customer Service Consultant and be the vital link between our customers' at-home and in-store experiences. Provide an iconic customer experience, respond to sales leads and customer inquiries, and guide customers through their car buying journey.
Key Job Details:
- Compensation: $18.00 - $26.70 per hour, with performance-based sales incentives
- Company: CarMax
- Start Date: Immediate openings available
- Location: Remote (Denver, CO)
Job Summary:
As a Customer Service Consultant, you will connect with inbound customers online and over the phone to understand their needs and guide them towards vehicles that meet their requirements. You will provide support during every step of their car buying journey, ensuring a seamless transition from online to in-store purchasing. This is a high-energy sales environment where you will work as a team to meet goals and have the opportunity to earn a performance-based sales incentive.
Responsibilities:
- Connect with inbound customers online and over the phone to understand their needs and guide them towards vehicles that meet their requirements
- Use your knowledge of CarMax inventory to guide customers towards vehicles that meet their needs
- Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery
- Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience
- Mentor others as your skillset expands
- Achieve sales targets while providing an iconic customer experience
- Acquire the Automotive Sales Persons License in specific states (may require testing and travel)
Requirements:
- Sales and customer service experience in a retail environment (preferred)
- Thrive in a fast-paced sales environment
- Good listening skills and a strong customer focus
- High level of self-motivation to achieve performance goals
- Strong written and verbal communication skills
- Ability to learn and master new technologies; strong computer skills
- Open availability for shifts that may include nights, weekends, and holidays
- Must be open to shifting schedules two times per year according to business needs
- Hybrid role with requirement for working on site one day per week
- Must meet minimum technology requirements (type of internet service and speed of internet service)
- Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location
Benefits:
- Competitive hourly rate
- Performance-based sales incentives
- Paid sick, vacation, and holiday time
- Opportunities for career growth and development
How to Apply:
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