Community & Discord Manager

Full-Time • Remote • $800-$1000 USD Company Overview We build consumer brands differently — with the speed of a startup, the discipline of private equity, and the creative engine of a high-performance growth team. Think of us as a mini Unilever, but leaner, faster, and designed for direct-response success. We operate multiple brands generating $40M+ in annual revenue, each built on a 3-year scale-and-exit model, supported by centralized shared services across media, creative, operations, and product. Our mission: Build brands that leave lasting impressions — and exit them at their peak. Our culture is built on: 🏆 Competitive Greatness ⚡ Speed to Execution 💪 Team Empowerment 🎯 Relentless Ownership If you thrive in fast-moving, community-driven, performance-first environments, this is your team. Role Overview The Community & Discord Manager owns the internal creator community experience for TikTok Shop. You will be responsible for building a vibrant, high-performing creator ecosystem that drives weekly GMV through engagement, coaching, education, events, and direct communication. You’re part community architect, part coach, part operations manager — ensuring our hundreds of internal creators are informed, motivated, and delivering performance-aligned content. This is a full-time North America role with high visibility, high accountability, and direct impact on revenue. Key Responsibilities - Own and manage the internal creator Discord community, ensuring it is active, organized, and performance-driven. - Build a full innovative Tiktok Shop creator source to help onboard and inspire a new generation of creators - Build and execute the creator engagement strategy, including events, announcements, incentives, and challenges. - Coach creators directly on content quality, best practices, TikTok Shop features, and performance optimization. - Run daily community operations — answering questions, moderating discussions, sharing updates, and directing creators to resources. - Host bi-weekly coaching sessions or AMAs, supporting creators on trends, hooks, and performance tactics. - Develop channel structures that support education, communication, and collaboration (announcements, wins, inspiration, peer chat). - Surface top performers and inactive creators to the Creator Partnerships Manager for incentive or re-engagement strategies. - Create digestible TikTok updates and distribute them to keep creators informed about platform changes. - Maintain the resource library — best-performing hooks, starter kits, FAQs, selling guides, and trend recaps. - Collect creator feedback via polls, surveys, and community discussions to improve the program. - Drive creator retention through recognition programs, incentives, and ongoing support.   Key Performance Indicators (KPIs) - Creator engagement rate inside Discord (daily active users, message participation, session attendance) - Creator content output per week - GMV generated by internal creators - Creator retention, activation rate, and churn reduction - Response time and quality of community support   Success Benchmarks (30–60–90 Days) 30 Days - Learn all systems, creator archetypes, and community workflows. - Take ownership of daily Discord operations. - Launch the updated community engagement calendar.   60 Days - Host your first coaching sessions and implement new engagement formats. - Improve community response times and overall participation. - Launch a resource library and trend-sharing workflow.   90 Days - Deliver measurable lift in creator output and GMV. - Build a scalable community framework that supports 300+ active creators. - Establish monthly challenges, incentive programs, and coaching systems.   Required Skills & Qualifications Must-Have - 2 - 4+ years of experience in community management, creator relations, influencer marketing, or social media - Deep understanding of TikTok culture, creator behavior, and social-first content - Excellent communication and relationship-building skills - Experience hosting events, workshops, or live coaching sessions - Highly organized and able to manage high-volume community engagement - Fast execution and a proactive mindset - Experience using Discord communities at scale   Nice-to-Have - Familiarity with TikTok Shop, GMV Max, or social commerce ecosystems - Background in content creation, trend analysis, or creative strategy - Experience building creator programs or educational resources   Who Should Apply? ✅ YES — Ideal Candidates - Natural community builders who love connecting people - Creators or creator-ecosystem operators who understand content - High-energy communicators with a coaching mindset - People who thrive in high-speed, high-impact environments - Operators who want direct influence on revenue through community   🚫 NO — Do Not Apply If - You dislike hosting discussions or coaching creators - You prefer predictable, low-interaction roles - You struggle with organization or high message volume - You avoid taking initiative or owning outcomes Why Join Us? - Build and lead the central hub of our entire creator ecosystem - High autonomy with direct impact on weekly GMV - Work with elite growth, media, and creative operators - Be part of a high-performance culture that values speed, clarity, and results - Massive opportunities for role expansion as community scales Compensation & Benefits - $800-$1000 m - Performance-based bonuses - Equity opportunity - Remote setup Application Process - Resume submission - Initial Interview  - Online Assessment - Final interview + offer