Title: Communication Lead - Enterprise CRM Transformation
Location: Columbus United States
Job Description:
OCM Communications Lead - Enterprise CRM Transformation
Job Level: W2T Consultant
Job Location: Hybrid/Travel
Travel Expectations: Up to 10% on average
Job Classification: Temporary (W2T) Contractor (1099)]
Join Centric Consulting - A Culture You'll Love
At Centric Consulting, we've cultivated a unique approach to business. Our business is built on three fundamental principles: Enjoy the people you work with, have fun, and do great work. These principles define our consulting model and have crafted one of the most vibrant cultures in the consulting industry - celebrating individuals, collaboration, and lifelong friendships.
Centric Consulting is seeking a Communications Lead to support a high-visibility, global CRM transformation. This initiative involves transitioning multiple highly customized legacy systems into a single enterprise-wide platform enhanced with modern AI capabilities. You will work closely with the Director of Change to shape, deliver, and manage communication strategies that build awareness, drive engagement, and support adoption across a global workforce.
This role blends corporate polish with creative, concise, social media style communication. You will play a central role in planning Town Halls, developing newsletters, building messaging campaigns, and shaping communication narratives that help employees understand the value of change.
You will begin the engagement at 50% utilization, ramping to 100% utilization as communication volume increases and activities intensify throughout the program lifecycle.
In this role, you will:
Serve as a strategic communications partner and "right hand" to the Director of Change
Develop and execute communication strategies supporting a large-scale, global CRM transformation
Produce concise, visual, and engaging communication content designed to capture attention quickly
Plan and coordinate bimonthly Town Halls, including agenda creation, speaker prep, and content gathering
Develop and distribute newsletters on alternating weeks to maintain consistent organizational engagement
Participate in biweekly communications review sessions to align messaging and upcoming needs
Manage intake and prioritization of communication requests across teams and stakeholder groups
Collect key information, insights, data, and stories to craft compelling communication materials
Coordinate content needs with internal video production teams
Track and analyze engagement metrics (e.g., video views, open rates, click-throughs) and adjust communications based on insights
Craft messages that demonstrate value, articulate the "why," and support employees in navigating change
Deliver communications that align with organizational change management principles
Operate effectively in a fast-moving environment with shifting priorities and last-minute changes
Build trust and integrate seamlessly into a collaborative, relationship-driven team culture
Who You Are:
An experienced communications professional with a strong background supporting enterprise transformation programs
Skilled in short-form, high-impact communication-clear, attention-grabbing, and visually engaging
Able to balance corporate polish with creative, agile execution
Highly relationship-driven and able to integrate quickly into a close-knit, collaborative team
Comfortable navigating frequent change and working with evolving direction
Knowledgeable in change management concepts and able to integrate them into messaging
Experienced in communicating with global or large-scale audiences during technology rollouts
Analytical, using engagement data to refine communication effectiveness
Highly organized and efficient with time, able to meet deadlines in a part-time environment that will ramp to full-time
Self-directed, proactive, and able to deliver high-quality work with minimal oversight
Education Requirements:
Bachelor's degree in Communications, Public Relations, Marketing, Organizational Development, Business, or related field required
Master's degree preferred (e.g., MA in Communications, MBA)
Certifications in Organizational Change Management, Communications, or related fields are a plus
Additional information:
Minimal travel may be required
Candidates must be able to provide writing samples demonstrating versatility and communication style
Role begins at 50% utilization with the expectation to ramp up to 100%
Total Rewards:
We proudly offer competitive compensation, a comprehensive and well-rounded benefits package for full-time employees that have been designed to nourish your well-being, such as health coverage, wellness programs, 401K company match, self-managed PTO, and other unique incentives that celebrate your accomplishments.
Remote and Hybrid Work
Time Off When You Need It
Benefits That Flex
Professional Development
While benefits eligibility may vary for roles that are not full-time, we provide unique opportunities for growth, skill development, and more. Regardless of your role, you'll be part of a collaborative environment where every team member contributes to our shared success.
Discover more about our benefits by exploring additional details here benefits.
Who We Are:
Founded in 1999 with a remote workforce, we combine the benefits of experience, flexibility, and cost efficiency to create tailored solutions centered on what's best for businesses. Now numbering more than 1,400 employees in the U.S. and India, we're committed to solving clients' toughest problems and delivering on our mission of providing unmatched experiences.
Our purpose at Centric Consulting is to bring unmatched experiences to clients and employees. These aren't just words we use - it's how we became a company and who we are today. Providing an unmatched experience means we approach each other as human beings and lead with empathy and humility. It means we work diligently to ensure we are a place where everyone can create a sense of belonging and feel respected for who they are.
What Makes Centric a Great Place to Work?
We know that creating and sustaining an authentically welcoming culture requires that we all play a part in promoting diversity, equity, and inclusion, from our business practice to how we show up for employees and communities. This is how we bring our mission and core values to life, working together to provide the highest quality services to our clients while allowing our employees to reach their full potential. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristic protected by federal, state, or local laws.
Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the application or interview process.
#LI-Hybrid