Job Title
Commercial Aftersales Manager
Job Category
Product Support
Job Description
What starts with YOU, moves the world!
Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Commercial Aftersales Manager. The Field-based (remote) position will be headquartered out of our Greenville, NC Headquarters office.
What you will do:
- Travel: Engage extensively with our Dealer network through frequent travel, (approximately 75%), building strong partnerships and driving business growth.
- Collaboration: Collaborate closely with Dealer and Dealer based customers, delivering exceptional service and tailored solutions to meet their unique needs.
- Drive Regional Sales Performance: Develop and execute regional sales strategies for all parts segments, aligning with national objectives and regularly reviewing performance with dealer leadership.
- Support Dealer Growth: Work closely with dealers to expand their service business, generate new parts consumption opportunities, and ensure their teams are equipped to support growing market share.
- Develop New Channels & Segments: Partner with aftersales marketing to advance eCommerce initiatives and identify opportunities to reach new customer segments, guiding dealers in market expansion efforts.
- Enable Dealer Sales Success: Provide dealers with essential sales tools, training, and feedback, promote adoption of key sales campaigns, and deliver hands-on coaching to maximize results.
- Analyze & Report Performance: Track, analyze, and report sales data and market insights using CRM and BI tools, keeping both internal teams and dealer leaders informed and empowered.
Who you are:
- A strong communicator who builds trust and fosters collaboration.
- Highly adaptable with a proactive approach to problem-solving.
- Results-oriented with a passion for driving growth and achieving goals.
- Skilled at influencing and motivating others to succeed.
What you will need:
- Education: Bachelor’s degree or 5-7+ equivalent experience.
- Experience: 7+ years in industrial product sales, preferably with manufacturer or dealer networks.
Skills, Experience & Abilities
- Microsoft Office experience is a must.
- Salesforce experience and proficiency
- Automotive and/or Lift truck Dealer experience in Operations is a plus
- Knowledge of wholesale and retail parts/service operations and lift truck markets.
- Ability to develop and implement marketing plans targeting dealer leadership.
- Familiarity with CRM systems and BI tools for performance tracking.
- Strong sales and marketing expertise with proven ability to coach and lead.
- Excellent time management and territory planning skills.
- Ability to communicate complex technical concepts in a clear, actionable way.
Additional Information:
Geographical Areas of Interest:
- West Coast
- Midwest
- Southeast
Who we are:
Hyster-Yale Materials Handling, Inc., designs, engineers, manufactures, sells and services a comprehensive line of lift trucks, aftermarket parts and technology and energy solutions that are transforming the way the world moves materials from Port to Home. As a global leader in the materials handling industry, Hyster-Yale Materials Handling, Inc, has been building relationships with our customers, suppliers, dealers and employees for over 100 years. For more information about a career with Hyster-Yale, please visit hyster-yalecareers.com.
What we offer:
Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k).
#LI-TE1
#LI-REMOTE
Job Type
Permanent
Time Type
Full time
Work Hours
40
Travel Required
75%
Primary Location
HY US Washington (Remote)
Address
Home Office
Zip Code
98004
Field-Based
Yes
Relocation Assistance Available
No
We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.
EOE/Minorities/Females/Veterans/Disabled