CMA is seeking a Maintenance Operations Coordinator to support property management maintenance operations. This role involves managing email correspondence, coordinating maintenance scheduling, and ensuring efficient communication among property managers and technicians.
Responsibilities
- Monitor, organize, and respond to a high volume of maintenance-related emails daily
- Review incoming maintenance requests for accuracy, urgency, and completeness
- Maintain clear, professional written communication with property managers, field technicians, subcontractors, and supervisors
- Track open items and follow up to ensure timely completion
- Coordinate and schedule maintenance work and estimate requests using a maintenance management platform and email system
- Aligning schedules between internal maintenance staff, subcontractors, and supervisors
- Update schedules and communicate changes promptly to necessary individuals
- Ensure service priorities and timelines are accurately documented
- Create, update, and maintain work orders, estimate requests, and service records
- Maintain accurate documentation, correspondence, and service history
- Support maintenance supervisors with operational and administrative tasks
- Communicate with subcontractors regarding estimates, scheduling, and job tracking
- Maintain organized digital files and records
- Assist with reporting, tracking, and workflow documentation
- Collaborate with team members to improve department efficiency
- Tackle new duties as assigned by supervisor and manager
Skills
- Must be responsible, honest and reliable; able to work full-time hours and attend work on a regular basis
- Must have good verbal communication skills
- Must be a self-starter and able to identify problems, determine best solutions, improve processes, and pursue corrective actions with minimal supervision
- Must have knowledge of the construction or maintenance industry
- Experience using maintenance or service management platforms
- Strong interest in learning new software systems
- Geographical knowledge of work area or map reading skills
- Strong attention to detail and reading comprehension skills
- Excellent organizational and time-management abilities
- Ability to accurately interpret and prioritize maintenance-related requests
- Strong teamwork skills with a collaborative mindset
- Ability to follow established procedures and workflows
- Ability to multitask effectively in a fast-paced environment
- Must pass the Background Check and Drug Test
- Proficiency using Microsoft Office applications and Outlook email
- The knowledge, skills, and abilities typically gained through the acquisition of a high school diploma and/or GED
- College degree or educational equivalent
Benefits
- Medical, Dental, Vision
- Life Insurance
- Short Term Disability, Long Term Disability, AD&D
- 401k Retirement Plan
Company Overview
- At CMA, we believe in building something bigger than ourselves, every day. It was founded in 1984, and is headquartered in Latham, New York, USA, with a workforce of 201-500 employees. Its website is http://cma.com/.