Job Description:
• Receive and process incoming client requests for interpretation and translation services
• Assign qualified language professionals based on client requirements, including language, specialization, and availability
• Monitor ongoing tasks to ensure timely delivery and maintain service quality
• Maintain clear, consistent, and professional communication with clients and interpreters/translators throughout the service lifecycle
• Guide new clients through onboarding, including setup and clarification of service expectations
• Provide responsive support, address client concerns, and troubleshoot service-related issues effectively
• Exercise independent discretion regarding the prioritization of projects, resource allocation, and resolution of escalated client concerns
• Maintain and update an internal database of language professionals, ensuring accuracy regarding certifications, qualifications, and availability
• Identify language service coverage gaps and support recruitment efforts to address these needs
• Track service performance metrics to ensure alignment with standards and identify opportunities for improvement
• Implement feedback mechanisms to enhance client satisfaction and support continuous improvement initiatives
• Build and maintain relationships with clients, including site visits for consultations, presentations, and client relationship management
• Represent the company at industry events, conferences, and networking opportunities
• Promote language services to clients and identify upselling opportunities where applicable
Requirements:
• Bachelor’s degree in Communications, Linguistics, Business, or related field (or equivalent experience)
• 2+ years of experience in coordination, scheduling, or client services (language services preferred)
• 2+ years of business development or nurturing clients to foster relationships and upsells
• Strong organizational and multitasking skills
• Proficiency in Translation Project Management and Interpreter Scheduling tools
• Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner
• Exceptional verbal and written communication skills
• Excellent organizational, analytical, and problem-solving skills with high-level attention to detail
• Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner
• Must be self-motivated and able to work well independently as well as on a multi-functional team
• Ability to handle sensitive and confidential information appropriately
• Proficient in MS Office, Word, Outlook, PowerPoint, and Excel
Benefits:
• Must be able to pass a background check
• May require additional background checks as required by projects and/or clients at any time during employment