Lifespark is a senior health company headquartered in St. Louis Park, Minnesota, dedicated to helping seniors navigate their healthcare options. The Client Service Specialist will be the first point of contact for clients, responsible for managing inquiries, establishing relationships, and coordinating services to ensure a seamless experience for clients and families.
Responsibilities
- Manage new client inquiries from receipt to hand-off with Case Management
- Ensure all client questions and needs are addressed
- Recommend and start the correct service for each client
- Receive referrals via phone, fax, email, or in person
- Review referrals for required components and additional gaps to meet client needs
- Receive back-flow calls from the front desk if needed
- Reconcile missing components of referrals through follow-up/coordination with providers
- Coordinate with all business line leaders, as needed, to include Home Health, Hospice and Community Home Care, Primary Care
- Achieve timely service delivery within Compliance standards
- Enter referral information into EMR and Salesforce for tracking
- Maintain accurate EMR environment to Compliance standards
- Responsible for converting calls to referrals/admissions to meet conversion targets
- Respectfully and actively listens to others to gain a full understanding of client needs
- Comprehends written material; presents information in a clear and concise manner orally and in writing to ensure others understand his/her ideas
- Appropriately adapts his/her message, style, and tone to accommodate a variety of audiences
- Has a personal vision/mission aligned with Lifespark’s and gives compelling reasons for ideas
- Employs a variety of interpersonal skills and leadership skills to increase the impact he/she has on others
- Gives others feedback in a way that wins their support and motivates them to act
- Is a good negotiator, always seeking win-win agreements
- Professional demeanor: adheres to all performance standards in Lifespark Employee Handbook
- Maintains client confidentiality and professional standards as outlined in the Lifespark Employee Handbook
- Builds professional relationships in the community representing Lifespark in a professional and positive light
- Reports awareness of community events or situations that may affect Lifespark business activities
- Maintains composure and effectiveness despite stressful circumstances
- Understands personal stressors and takes steps to limit their impact
- Keeps issues and situations in perspective and reacts appropriately (e.g. does not over-react to situations or what others say)
- Avoids the reactive “crisis” style of work
- Works on issues that may not be urgent like self-development, planning, and relationship building
- Able to prioritize work tasks
- Can appropriately identify and say “no” to unimportant time wasters
- Accomplishes work on-time
- Arrives early or on-time for meetings
- Returns telephone calls, memos and letters promptly
Skills
- 1–2 years of experience in healthcare
- Strong customer service and phone skills
- Proficiency with medical terminology
- Proficient with technology (EMR, Microsoft Office, etc.)
- Experience with referral and/or intake
- Knowledge of community resources and payer sources
Benefits
- Annual Reviews/Raises {Shift differentials if applicable}
- Paid Time Off – Vacation Time
- Mileage reimbursement
- Medical, Dental, Vision benefits for Full Time Hires
- Short-Term Disability & Long-Term Disability Insurance
- Life Insurances
- 401k + Company Match for full-time and part-time employees
- Referral bonuses
- Career path to other positions within our growing company!
Company Overview
- Lifespark is a complete senior health company. It was founded in 2004, and is headquartered in St Louis Park, Minnesota, US, with a workforce of 501-1000 employees. Its website is http://www.Lifespark.com.