VetBilling® is on a mission to expand access to veterinary care by providing flexible payment solutions to clinics. The Client Sales & Support Specialist will build relationships with veterinary clinics, support them in implementing payment solutions, and engage in proactive outreach to enhance clinic success.
Responsibilities
- Build strong working relationships with partner clinics to understand their needs and challenges
- Proactively support clinics in increasing payment plan adoption and utilization
- Re-engage VetBilling clinics and address barriers to effective implementation
- Present clinic feedback and insights to internal leadership to help refine offerings
- Conduct outbound calls and email outreach to veterinary clinics following pet owner referrals
- Meet activity and retention KPIs related to clinic engagement
- Use consultative, relationship-based communication to identify opportunities
- Conduct virtual onboarding and training sessions to familiarize clinic staff with VetBilling’s services, ensure fluent platform navigation, and effectively communicate payment options to clients
- Educate staff on VetBilling’s financial impact, platform capabilities, and typical workflows to ensure meaningful, team-wide familiarity
- Support clinic teams in building confidence and fluency around financial conversations, enabling clear, empathetic communication about payment options
- Analyze clinic performance reports to identify trends and opportunities for improvement
- Collaborate with sales, marketing, operations, and payment support teams
- Participate in weekly internal operations meetings covering product updates, strategy, and events
- Provide phone support to pet owners as needed (payment questions, contract updates, taking payments)
- Represent VetBilling at tradeshows and industry events to build awareness and relationships
Skills
- Proven success in roles involving outbound outreach, cold calling, and KPI-based retention goals
- Strong interpersonal, communication, and active-listening skills
- Comfort leading Zoom-based trainings and presentations
- Ability to analyze reports, draw conclusions, and offer actionable recommendations
- Proficiency with Microsoft 365, Google Workspace, and Zoom
- Prior experience working in a veterinary clinic (clinical, administrative, or management)
- Familiarity with clinic workflows, PMS systems, invoicing, and reconciliation
- Experience in customer success, sales, or marketing within veterinary, B2B, or SaaS environments
- Proficiency with Salesforce Lightning, Slack, VOIP systems
Benefits
- Health insurance
- Retirement plan
- Paid PTO and holidays
- Weekday hours with flexible scheduling
Company Overview
Payment plans reimagined for the veterinarians and pet parents of today. Because it's about time! It was founded in 1986, and is headquartered in Lutherville Timonium, Maryland, USA, with a workforce of 11-50 employees. Its website is https://vetbilling.com.
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