Hörmann North America is a growing company dedicated to delivering exceptional products and services to customers. They are seeking a Bilingual Customer Service Representative to serve as a trusted point of contact for customers, ensuring inquiries are addressed efficiently and escalating technical requests as needed.
Responsibilities
- Provide bilingual customer support (French and English) via phone and email
- Handle general inquiries and guide customers to appropriate resources
- Identify and filter technical questions for resolution by specialized technical agents
- Document customer interactions and maintain accurate records of inquiries and solutions
- Collaborate with internal teams to ensure customer needs are met efficiently
- Participate in training to develop technical knowledge for career growth
- Promote and adhere to company policies, including health, safety, and quality standards
Skills
- Full professional fluency in French and English (spoken and written)
- High school diploma or equivalent
- Prior experience in customer service, call center, or technical support
- Strong communication and interpersonal skills
- Ability to learn technical concepts and product knowledge quickly
- Comfortable managing multiple tasks in a fast-paced environment
- Proficiency with Microsoft Office and CRM tools
- Strong organizational skills and attention to detail
- Post-secondary education
Benefits
- Comprehensive health, dental, vision, and life insurance coverage.
- Generous vacation and paid time off.
- Career development and continuous learning opportunities.
Company Overview
- Innovative Door Systems made in North America High Performance and Industrial Doors High speed, industrial and commercial doors with features geared towards specific industry applications such as mining, parking, cold storage and automotive. It was founded in 2003, and is headquartered in Barrie, Ontario, CAN, with a workforce of 501-1000 employees. Its website is https://www.tnrdoors.com/.