Automated Access Control Systems (AACS) Support Application Engineer

Northland Controls is seeking a well-qualified Automated Access Control Systems (AACS) Support Application Engineer.     We are seeking a highly skilled Automated Access Control Systems (AACS) Support Application Engineer to support, maintain, and enhance enterprise access control systems and integrations. This role focuses on LenelS2 OnGuard and related technologies, ensuring reliable and secure system operations across the organization.   You will play a key role in incident response, troubleshooting, change execution, and lab validation while partnering with engineering, infrastructure, and operations teams to support a safe and compliant access control environment.     What type of candidate Northland is looking for.   We strive to find the right kind of people, who respect the Northland way; they will emphasize taking on challenges, working hard, learning fast, and maintaining embracing accountability, all while having fun! Our culture and team are our strongest assets. We want to employ happy people, who bring a positive and energetic attitude to not only their work and the work environment.        What you will love about this job.   You will be working for an amazing company in a challenging environment that employs the most exceptional type of people.          What You’ll Do - Triage and resolve incidents and service requests across access control applications and integrations - Own operational tickets end-to-end with clear updates, prioritization, and categorization - Follow runbooks to restore service and minimize business disruption - Collect logs, configurations, and technical evidence for troubleshooting and root cause analysis - Execute approved changes including service restarts, certificate updates, and maintenance tasks - Support change execution aligned with enterprise change management practices - Troubleshoot integrations including monitoring, identity systems, and reporting tools - Coordinate escalations with engineering teams, vendors, and system owners - Maintain SOPs, runbooks, troubleshooting guides, and documentation - Support and maintain the AACS lab environment for testing and validation - Reproduce production issues in lab environments and document findings - Assist with testing, validation, and rollout of patches, upgrades, and configuration changes - Contribute to operational readiness activities and deployment support - Provide Tier 2 and Tier 3 technical support     What You Bring - 5+ years of experience in the security or access control industry - Hands-on experience with enterprise physical access control systems (LenelS2 OnGuard preferred) - Strong understanding of IT networking (LAN/WAN, firewalls, internet/intranet) - Experience with troubleshooting, diagnostics, and log analysis - Familiarity with tools such as Jira, Confluence, or SharePoint - Strong communication, organization, and customer service skills - Ability to manage multiple priorities effectively - Strong documentation and problem-solving capabilities   Required Qualifications - Bachelor’s degree in Engineering, Technology, or related field (or equivalent experience) - Experience supporting enterprise access control systems - Experience with change management and operational documentation - Valid driver’s license   Preferred Qualifications - Lenel certification or equivalent platform expertise - Experience supporting lab environments for testing and validation - Knowledge of certificate management and application maintenance - Understanding of integrations (identity systems, monitoring tools, reporting platforms) - Familiarity with Windows operating systems and Microsoft Office tools   Travel   - Up to 20% travel for certifications, testing, and system commissioning   Work Authorization   - Must be authorized to work in the United States       What Northland Does Northland is a world-class global security integrator with offices in the United States, United Kingdom, Singapore, China and India. We specialize in design, build, integration, and management of high-end Lenel, Software House, S2 global enterprise security systems which include 6 out of 10 of the largest hi-tech companies in Silicon Valley. We are responsible for single card reader installations in some of the most remote parts of the world, all the way through to the design, deployment and management of large enterprise systems managing up to 300 corporate offices in over 70 countries including datacenters and multi-faceted security operations centers. With 250 highly trained professionals, all program management, project management, system design, system programming, testing and commissioning is carried out by Northland Controls experts to ensure we deliver the right solution, to the right standard, every time, anywhere in the world. In addition, Northland is supported by a network of over 100 in-country local service partners (LSPs) across the world who partner with Northland to deliver unparalleled world class services to our enterprise customers. We are trusted to get the job done no matter what. Through word-of-mouth our elite list of customers has rewarded us with phenomenal growth from $1M to $70M in 10 years’. To achieve this, we are always interested in the very best people who share our core values and beliefs and will “do whatever it takes” to enable our customers to realize their goals. We will take on difficult challenges regardless of where they may lead us, and we will always take the most honorable route to get there.   Northland Values Be Honorable Our People Take on Challenges Do Whatever it Takes Have Fun     Northland Controls is an equal employment opportunity employer, discrimination is prohibited.