Job Description:
• Assisting in the discovery for project deliverables including software configuration, custom development, and integration.
• Support technical requirements gathering sessions to analyze client needs and business processes, define and document project scope, and confirm solution viability.
• Assist in providing solutions and documenting client requirements to configure design decisions.
• Proactively provide knowledge-backed recommendations and best practice advice on meeting goals through software system configuration, customization, process improvement, and/or staff training, including appropriate considerations of budget, timeframe, and client capacity.
• Educate and train clients on system functionality, particularly for go-live stabilization, offering guidance for users to become proficient in use of new tools.
• Design, validate, and implement critical system components in CRM platforms.
• Articulate complex system challenges and solutions in an easy to digest manner.
• Assist in defining the work required to deliver solutions in support of client needs, including level of effort. Provide oversight of project resources, jointly with project management.
• Adapt to changing circumstances and be comfortable working in a fast-paced, dynamic environment.
Requirements:
• Up to 2 years in higher education advancement or development.
• Ability to collaborate and establish strong working relationships with various teams and lead conversations about technical concepts with audiences of varying levels of experience, including non-technical stakeholders.
• Experience gathering business requirements from stakeholders and determining solutions to support those requirements.
• Enthusiasm for learning and an openness to feedback.
• Highly analytical, technically proficient, and able to learn new tools and software quickly.
• Strong oral and written communication skills with a demonstrated ability to document and organize tasks and decisions.
• Effective in building consensus and communicating with a wide range of stakeholders, including executives and senior level staff.
• Flexibility and ability to adapt quickly to new situations.
• Demonstrated commitment to fostering and maintaining an environment of diversity, inclusion, and belonging.
Benefits:
• Medical, Dental, and Vision insurance, some plans covered 100% by Zuri Group.
• Health Savings Account (HSA) contribution by Zuri Group on eligible plans.
• Basic Life Insurance provided by Zuri Group.
• Group plans for voluntary coverage including Short-Term Disability, Long-Term Disability, Life, Accident, Critical Illness, and Supplemental Vision.
• 401(k) Plan with 3% employer contribution.
• Flexible Spending Accounts (FSA) for health and dependent care expenses.
• Company cell-phone plans and work-from-home equipment.
• Wellness program and an emphasis on work-life balance.
• Continuing education time and reimbursement.