Join arenaflex, the world's leading consumer intelligence company, as we revolutionize the way businesses understand and engage with their customers. As an Associate Client Manager, Customer Success, you will play a pivotal role in driving timely outcomes and client value through the data and analytics that power the customer experience. With a deep understanding of the customer's business and industry, you will identify new opportunities for arenaflex to drive value, leveraging our cutting-edge solutions and industry expertise.
**About arenaflex**
arenaflex is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, arenaflex combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—areaflex delivers the Full View. arenaflex is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.
**Responsibilities**
As an Associate Client Manager, Customer Success, you will be responsible for all client activity and the overall success of arenaflex at the customer. Your key responsibilities will include:
* Partnering with customers to set objectives that drive business impact and maximum client value, building and maintaining strong relationships and deep expertise with adaptability, urgency, and positivity
* Understanding and leveraging arenaflex solutions and applying industry knowledge to conduct advanced issue-based analyses with clear proactive insights and action-oriented recommendations
* Driving strategic thought leadership with customers leveraging arenaflex tools and assets
* Identifying opportunities for increased partnership and elevating those opportunities to organizational partners
* Facilitating clear day-to-day communications with customers, proving the value of arenaflex solutions in support of growth, adoption, and value creation
* Ensuring on-time delivery of solutions to achieve forecasted revenue on-time
* Identifying potential revenue opportunities with customers and handing off to Account Developers to enable them to achieve sales goals
* Working collaboratively with internal partners to ensure work is connected to customer business objectives, delivered on-time, and focused on outcome
* Leading client presentations with proactive insights and action-oriented recommendations
* Ensuring client stakeholders buy into outcomes and value arenaflex is delivering to them
* Partnering with Client Delivery teams to ensure timely delivery of monthly data and reporting
* Understanding client structure and organization
* Determining ROI of arenaflex recommendations and solutions
* Developing a consultative approach to client business issues, understanding the industry and what issues a client is facing
**Qualifications**
To succeed in this role, you will need to possess the following qualifications:
* College/University Undergraduate or master's degree
* Prior experience with arenaflex solutions
* Collaborating with teams and working in a matrixed environment
* Time management & prioritization
* Experience working with complex client relationships and client issue resolution
* Highly proficient in Microsoft Office
* Proficiency in BI Tools a plus (PowerBI, Tableau)
* Demonstrated strength in data analysis & working with Syndicated, Panel, POS data highly preferred (Nielsen, IRI, Kantar, Numerator to name a few)
* 2-3 years of CPG/Retail industry experience preferred
**Skills and Competencies**
To excel in this role, you will need to possess the following skills and competencies:
* Flexibility and adaptability in a dynamic work environment
* A can-do attitude and ability to tell a story using data
* Curiosity, communication, and critical thinking drive your work
* Comfortable working with complex customer relationships and issue resolution
* Creative in leveraging existing data sources to answer tough questions
* Collaborative and part of a remote team within a challenging and matrixed environment
* Strong time management skills and ability to manage multiple priorities
**Career Growth Opportunities and Learning Benefits**
As an Associate Client Manager, Customer Success, you will have access to a range of career growth opportunities and learning benefits, including:
* Opportunities for professional development and growth within the company
* Access to training and development programs to enhance your skills and knowledge
* Collaborative and supportive work environment with a team of experienced professionals
* Flexible working arrangements to balance work and personal life
* Recognition and rewards for outstanding performance and contributions to the company
**Work Environment and Company Culture**
arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive of all employees. Our company culture values collaboration, innovation, and customer focus, and we strive to create a workplace that is engaging, challenging, and rewarding.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* Salary and bonus structure
* Comprehensive benefits package, including health, dental, and vision insurance
* Flexible working arrangements, including remote work options
* Paid time off and holidays
* Access to employee assistance programs and wellness initiatives
* Opportunities for professional development and growth within the company
**How to Apply**
If you are a motivated and results-driven individual with a passion for customer success and a desire to work with a leading consumer intelligence company, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, diverse, and supportive of all employees. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.