Job Description:
• Prepare and deliver reports, recommendations, and/or alternatives that address existing trouble areas or potential optimizations in operating systems across the organization.
• Create system design proposals with consideration of business process improvements, and ensure proper configuration in the system.
• Collaborate and coordinate with third party system provider(s), and research new features, software upgrades, production problems and resolutions.
• Ensure compatibility and interoperability of in-house computing systems.
• Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems.
• Collaborate with Senior Analyst to review operational data and assist in data reporting issues with operational leads, strategic analytics, and IT database teams.
• Create systems models, specifications, diagrams, and charts to provide direction to system programmers as needed.
• Provide production support by working with the company’s Service Desk team and VAR/ASP to insure service restoration, while insuring the proper documentation of problem events is captured; perform root cause analysis, problem/defect resolution, and implementation of corrective measures.
• Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems, and other post-implementation support.
• Provide orientation and training to end users for all modified and new systems.
• Collaborate in the planning, design, development, and deployment of new applications and enhancements to existing applications.
• Conduct research on software and hardware products to justify recommendations and support purchasing efforts.
• Support cost-benefit and return on investment analyses for proposed systems to aid leadership in making implementation decisions.
• Support meetings with decision makers, systems owners, and end users to define business, financial, and operations requirements and systems goals, and to identify and resolve systems issues.
• Participate in design sessions in prototyping new systems for the purpose of enhancing business processes, operations, and information process flow.
• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.
• Identify and establish scope and parameters of systems analysis in order to define outcome criteria and measure-taking actions.
• Other duties as assigned.
Requirements:
• Bachelor's Degree or Equivalent Experience
• 3+ years of IT Service Desk or Field Services Experience
• Strong business acumen and judgment, innate problem solving skills, and an intense willingness to learn new business processes and technologies
• A keen focus on high quality application performance troubleshooting and root cause analysis
• Proficiency in MS Office (Word, Excel, Outlook, PowerPoint)
• Strong knowledge of the Imagine Billing software platform
• Preferred Experience in Healthcare industry
• Experience in overseeing the design, development, and implementation of software and hardware solutions, systems, or products
• Practical knowledge in importing data for use in report software, spreadsheets, graphs, and flow charts
• Experience in business process improvement methodology and implementation
• Experience in the operation and analysis of database hardware, software, and standards, as well as data retrieval methodologies and mainframe applications
• Project management skills.
Benefits:
• Professional development opportunities
• Remote work options