Why We Work at Dun & Bradstreet
Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at
dnb.com/careers.Location - Mumbai
SBU - Products
Key Responsibilites:
Lead the creation and continuous improvement of comprehensive customer profiles post onboarding
Analyze customer data to identify patterns, needs, and opportunities for enhanced service delivery
Develop strategies for personalized customer engagement based on data-driven insights
Deliver advanced product demonstrations, including scenario-based walkthroughs of product offerings
Design tailored training sessions for clients, focusing on maximizing the value of product features
Collaborate with GTM team to gather feedback and suggest product enhancements based on client input
Act as a primary point of contact for client queries and issues, ensuring timely and satisfactory resolution
Collaborate with internal stakeholders, product partners, and international counterparts, as necessary, to ensure timely resolution
Monitor and manage the client's concerns throughout the resolution process
Build and maintain strategic relationships with key clients through regular high-value interactions
Conduct quarterly business reviews to showcase value delivery and understand evolving client needs
Identify opportunities to deepen engagement and build long-term partnerships
Monitor and analyze client utilization of products and services
Identify opportunities to increase client utilization
Identify gaps in existing processes and propose initiatives for operational excellence
Collaborate with internal teams to develop best practices for client interactions and service delivery
Mentor junior analysts, providing guidance on relationship management and operational efficiency
Act as a trusted advisor for both new and existing clients, ensuring alignment of solutions with their strategic goals
Develop advocacy programs to encourage customer referrals and testimonials
Actively identify at-risk customers and implement strategies to improve retention and engagement, ensuring a consistent and positive customer experience
Leverage customer success tools and methodologies such as net promoter score, management or customer journey mapping to align with best practices in customer engagement Key Requirements:
4-6 years of experience in customer relationship management or a related role
Proven experience in customer relationship management and advanced customer engagement
Excellent communication and negotiation skills, with experience handling senior-level client interactions
Strong analytical and problem-solving skills, with the ability to interpret data and derive actionable insights
Demonstrated ability to build and maintain positive client relationships
High adaptability in working with cross-functional teams and managing competing priorities effectively
Excellent time management and multitasking skills
Attend client meetings – online and in-person, depending on the requirement
Familiarity with CRM software and tools is an additional advantage Additional Information
All Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html and https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
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