**Experienced Spanish Bilingual Customer Service Representative – ServiceTitan Specialist**

Are you a customer service professional with a passion for delivering exceptional experiences? Do you have a strong background in communication and a flair for building lasting relationships? Are you fluent in Spanish and English, with a keen understanding of the importance of cultural alignment in customer service? If so, we invite you to join blithequark, a fast-growing plumbing services company, as a Spanish Bilingual Customer Service Representative – ServiceTitan Specialist. **About blithequark** blithequark is a leading provider of plumbing services, dedicated to delivering top-notch solutions to homeowners across the Pacific Time Zone. With a focus on customer satisfaction and a commitment to excellence, we're seeking a talented Customer Service Representative to join our team. As a remote worker, you'll have the flexibility to work from the comfort of your own home, while enjoying the stability and growth opportunities that come with working for a dynamic company like blithequark. **Responsibilities** As a Spanish Bilingual Customer Service Representative – ServiceTitan Specialist, you'll play a vital role in guiding customers from their first call through job completion. Your responsibilities will include: * **Converting high-quality inbound leads**: Convert leads from Yelp and Google campaigns into booked appointments through empathetic, persuasive communication. * **Dispatching plumbers**: Dispatch plumbers via ServiceTitan, aligning technician expertise and availability with customer needs. * **Processing invoices**: Process invoices and manage billing workflows within ServiceTitan, ensuring accuracy and timeliness. * **Maintaining proactive communication**: Maintain proactive communication with customers throughout their service journey—from first contact through job completion. * **Delivering exceptional support**: Deliver exceptional support across diverse plumbing services, including: + Emergency drain cleaning + Faucet installations + Water heater replacements + Whole-home water line re-piping projects * **Executing administrative tasks**: Execute administrative tasks related to CRM and service coordination with efficiency and precision. * **Building strong customer relationships**: Build strong, lasting customer relationships that foster repeat business and generate positive reviews. **Requirements** To succeed in this role, you'll need: * **Exceptional English communication skills**: Clear, professional pronunciation (minimal accent) and strong written communication skills. * **Bilingual (English/Spanish) skills**: Strongly preferred to support a diverse customer base. * **Customer service experience**: Proven experience in customer service with US-based clients, with a strong understanding of cultural and communication alignment. * **ServiceTitan experience**: Highly preferred and a strong competitive advantage. * **Strong technical aptitude**: Ability to quickly master CRM/service management tools. * **Full-time availability**: Commitment to a consistent 40-hour work week. * **High attention to detail**: Self-motivated and proactive in workflow management. * **Ability to excel in an independent remote work environment**: Maintain productivity and quality while working independently. **Independent Contractor Perks** As an independent contractor with blithequark, you'll enjoy: * **HMO coverage**: For eligible locations. * **Permanent work-from-home arrangement**: Enjoy the flexibility of working from home. * **Immediate hiring**: Get started right away. **Why Join blithequark?** At blithequark, we're committed to delivering exceptional customer experiences and building lasting relationships. As a Spanish Bilingual Customer Service Representative – ServiceTitan Specialist, you'll have the opportunity to: * **Grow your career**: Enjoy growth potential and the chance to directly impact customer satisfaction and company success. * **Develop your skills**: Learn and master new skills, including ServiceTitan software and CRM/service management tools. * **Work with a dynamic team**: Join a fast-growing company with a talented team of professionals. * **Enjoy a stable and secure work environment**: Enjoy the stability and security that comes with working for a well-established company. **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!