**Experienced Product Marketing Manager, Customer Experience & Support – Web & Digital Platform Development**

Are you a seasoned marketing professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, collaborative environment where innovation and creativity are encouraged? If so, we invite you to join our dynamic team at blithequark as a Product Marketing Manager, Customer Experience & Support. In this pivotal role, you will play a key part in shaping the voice of our products and driving customer growth across various marketing platforms. **About blithequark** At blithequark, we believe in the power of great internet that lets people do more, helps communities get stronger, and makes amazing things possible. As a forward-thinking organization, we're not just growing to build better internet experiences; we're also building a welcoming place where people who want to make a difference can grow their careers. Our inclusive team is expanding as we connect more cities and people, and we're excited to have you join our journey. **The Marketing Team at blithequark** Our marketing team engages with every facet of the product's journey, from determining positioning, naming, competitive analysis, feature prioritization, and external communications. As a Product Marketing Manager, you will work closely with a cross-functional team across Sales, corporate communications, legal, webmasters, product development, engineering, and more to shape the voice of our products and drive customer growth. **Role Description** As the Customer Experience Product Marketing Manager on the blithequark Customer Marketing team, you will help create and drive customer-facing help and support efforts to ensure blithequark customers receive timely, valuable communications across our various marketing platforms. You will play a key role in executing the program roadmap for Help Center content and how it is consumed across various channels, including Web, Digital, and In-App systems. You'll work in partnership with our digital, brand, and product strategy and customer support teams focused on improving the customer experience. **Responsibilities** * Own the strategy for operating the customer-facing Help Center end-to-end * Manage the execution of customer support and communications programs & initiatives that enhance the blithequark customer experience, including Help Center content, transactional email, and other marketing collateral * Collaborate consistently on cross-functional projects for organization-wide initiatives, including new product launches, product updates, and addressing customer pain points * Work to leverage and define insights on tracking benchmarks and key performance indicators to provide a rigorous plan of continuous content improvement for blithequark customers * Support the development of a roadmap for Help Center content and how it is syndicated across channels such as Web, Portal, and internal knowledge bases * Ensure customer marketing initiatives are represented across different help-based projects and act as the primary liaison between Customer Marketing and other cross-functional teams on those initiatives **Minimum Qualifications** * 5 years of experience in a help or support content, user education content, technical writing, or content strategy role * Experience with content management systems and KMS software (e.g., Lighthouse, etc.) * Experience utilizing research techniques to understand the customer journey, insight frameworks, and analyze data into actionable feedback to drive engagement across products, services, and experiences * Experience driving product vision and cross-channel communications * Experience in technical program/project management **Preferred Qualifications** * Strategy and operations background, in-house or as a consultant * HTML experience * SEO experience * Previous experience working in devices and hardware or telecommunications **What We Offer** * Competitive salary range: $105,000-$154,000 + bonus + equity + benefits * Opportunity to work with a dynamic team in a fast-paced, collaborative environment * Flexible work arrangements, including remote work options * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) matching program * Paid time off and holidays * Professional development opportunities, including training and education assistance * Access to the latest technology and tools * Collaborative and inclusive work environment **Equal Opportunity Employer** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive workplace for everyone, regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability, or Veteran status. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. **Ready to Join Our Team?** If you're a motivated and experienced marketing professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Our team is passionate about delivering exceptional customer experiences, and we're looking for someone who shares our vision. Apply now to join blithequark and start your journey with us!