**Experienced Offsite Email Chat Support Specialist – Delivering Exceptional Customer Experience in a Dynamic Remote Environment**

At blithequark, we're passionate about revolutionizing the way people shop for used cars. With a vast inventory of vehicles across the United States, we've been the go-to destination for savvy car buyers since 2005. Our mission is to provide an unparalleled shopping experience, and we're seeking a highly skilled and motivated individual to join our team as an Offsite Email Chat Support Specialist. **About blithequark** blithequark is a leading provider of branded title vehicles, catering to the needs of tens of thousands of customers nationwide. Our commitment to excellence has earned us a reputation for delivering exceptional value and service. As a member of our Administrative department, you'll be part of a dynamic team that's dedicated to making a difference in the lives of our customers. **The Role** We're looking for a talented and customer-focused individual to provide top-notch support to our customers through email and chat. As an Offsite Email Chat Support Specialist, you'll work full-time on an hourly basis, leveraging your exceptional written communication skills, problem-solving abilities, and passion for delivering exceptional customer service in English. **Key Responsibilities** • Respond promptly and professionally to customer inquiries via email and chat, ensuring timely resolution of their concerns. • Assist customers in resolving product or service-related questions and concerns, providing accurate and detailed information to address their needs and ensure satisfaction. • Troubleshoot and resolve customer issues in a timely and efficient manner, maintaining a high standard of written communication and professionalism in all interactions. • Collaborate with team members to share knowledge and improve the customer support process, fostering a culture of continuous learning and improvement. • Document customer interactions and update internal systems to ensure accurate record-keeping, maintaining the highest level of data integrity and security. • Stay up-to-date with company products, services, and policies to provide reliable support, ensuring that customers receive the most accurate and relevant information. • Adhere to established work schedules and productivity targets, consistently meeting deadlines and delivering high-quality results. **Essential Qualifications** • Fluency in written English with excellent grammar, spelling, and punctuation skills, ensuring clear and concise communication with customers. • Proven experience in email or chat-based customer support roles, preferably in an administrative or related field, demonstrating a strong understanding of customer service principles and practices. • Strong problem-solving abilities and a customer-first mindset, with a proven track record of resolving complex issues and delivering exceptional customer experiences. • Ability to handle multiple tasks simultaneously and remain detail-oriented under pressure, maintaining a high level of productivity and efficiency in a fast-paced environment. • Proficiency in using customer support software, email platforms, and chat tools, with a strong understanding of technology and its applications in customer service. • Comfortable working independently and managing time effectively in an offsite/remote capacity, with a high-speed Internet connection and a quiet workspace to perform duties efficiently. • Availability for full-time work with flexible scheduling as required, with a proactive attitude and ability to work collaboratively with a team to achieve common goals. **Preferred Qualifications** • Experience working in a remote or offsite capacity, with a strong understanding of the challenges and opportunities associated with this type of work arrangement. • Familiarity with blithequark's products and services, with a strong understanding of our brand values and customer-centric approach. • Certification in customer service or a related field, demonstrating a commitment to ongoing learning and professional development. • Experience working with diverse customer populations, with a strong understanding of cultural sensitivity and awareness. **Skills and Competencies** • Excellent written communication skills, with the ability to craft clear, concise, and engaging responses to customer inquiries. • Strong problem-solving abilities, with a proven track record of resolving complex issues and delivering exceptional customer experiences. • Ability to work independently and manage time effectively in an offsite/remote capacity, with a high-speed Internet connection and a quiet workspace to perform duties efficiently. • Proficiency in using customer support software, email platforms, and chat tools, with a strong understanding of technology and its applications in customer service. • Strong customer service skills, with a customer-first mindset and a proven track record of delivering exceptional customer experiences. • Ability to work collaboratively with a team to achieve common goals, with a proactive attitude and a strong commitment to teamwork and collaboration. **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. As an Offsite Email Chat Support Specialist, you'll have access to a range of learning and development opportunities, including: • Ongoing training and development programs, designed to enhance your skills and knowledge in customer service and related areas. • Opportunities for career advancement, with a clear path for progression to more senior roles within the company. • A supportive and collaborative work environment, with a strong emphasis on teamwork and collaboration. • A comprehensive benefits package, including health insurance, retirement savings, and paid time off. **Work Environment and Company Culture** blithequark is a dynamic and fast-paced work environment, with a strong emphasis on teamwork and collaboration. As an Offsite Email Chat Support Specialist, you'll work in a remote capacity, with a high-speed Internet connection and a quiet workspace to perform duties efficiently. Our company culture is built on a foundation of customer-centricity, innovation, and excellence, with a strong commitment to delivering exceptional results and making a positive impact on our customers' lives. **Compensation, Perks, and Benefits** We offer a competitive compensation package, with a pay range of $19.71 - $34.66 per hour. In addition to a comprehensive benefits package, including health insurance, retirement savings, and paid time off, we also offer a range of perks and benefits, including: • Flexible scheduling and remote work arrangements, with a high-speed Internet connection and a quiet workspace to perform duties efficiently. • Ongoing training and development programs, designed to enhance your skills and knowledge in customer service and related areas. • Opportunities for career advancement, with a clear path for progression to more senior roles within the company. • A supportive and collaborative work environment, with a strong emphasis on teamwork and collaboration. **Conclusion** If you're a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As an Offsite Email Chat Support Specialist at blithequark, you'll have the chance to make a real difference in the lives of our customers, while also growing and developing your career in a dynamic and supportive work environment. Don't miss out on this opportunity to join our team and help us revolutionize the way people shop for used cars. Apply today!