**Experienced Insurance Customer Service Representative – Work from Home Opportunity with blithequark**

Are you a customer service professional with a passion for insurance and a desire to work from the comfort of your own home? Do you have a strong background in property and casualty insurance, with a license to match? If so, we may have the perfect opportunity for you at blithequark! As an Experienced Insurance Customer Service Representative, you will play a critical role in providing exceptional customer service to our policyholders, while also driving business growth and retention through strategic policy updates and recommendations. With a competitive hourly rate, comprehensive benefits package, and opportunities for career growth and development, this is an exciting chance to join a dynamic team and take your career to the next level. **About blithequark** blithequark is a leading provider of insurance and related services, with a commitment to delivering exceptional customer experiences and building long-term relationships with our policyholders. Our team is dedicated to fostering a culture of inclusivity, diversity, and equity, and we are passionate about creating a workplace where everyone feels valued, respected, and empowered to succeed. **Key Responsibilities** As an Experienced Insurance Customer Service Representative, you will be responsible for: * Contacting policyholders from our existing book of business through inbound/outbound telephone calls, direct mail, and email to review policies prior to renewal * Reviewing and updating policies to enhance retention and better meet the needs of our policyholders * Counseling policyholders on appropriate coverage, policy limits, payment options, and state laws to ensure they have sufficient protection against risks covered by property and casualty insurance * Making recommendations and/or changes to policies and gaining policyholder acceptance to process the changes * Receiving and responding to calls and emails received by the insurance service center, documenting all activity in EPIC * Utilizing knowledge of the insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service * Providing quotes on endorsements as requested * Identifying opportunities to apply discounts, processing insurance verification forms for insured, and acting as a liaison for information exchange between customers and insurance companies * Processing changes to policies within EPIC and submitting changes to specific companies, following up to ensure change requests have been processed in a timely manner * Reviewing policy information and referencing company-specific claims procedures to assist insured in filing claims * Mailing insured documentation to be signed and returned as necessary, following up to ensure documentation has been returned in a timely manner from member/customer * Recognizing cross-sell opportunities (membership and insurance) and obtaining quote information **What We Can Offer You** * A competitive hourly rate, depending on experience and salary zone * Eligibility for Annual Merit Increase * Comprehensive Health benefits package, including: + Paid Time Off (accruals begin on first day of employment) + 401(k) plan with a company match + Medical, Dental, Prescription, and Vision Coverage + Tuition Reimbursement + Life Insurance + Flexible Spending Accounts * Nearly 4 weeks of paid time off accrued during the first year * Paid time off to volunteer * Tuition reimbursement * 401(K) plan with company match up to 7% * Free blithequark Premier Battery Membership **What We Need from You** * High school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment * Property and Casualty insurance license required * Membership license preferred and/or ability to obtain within 90 days of employment **Work Schedule** * Monday - Friday, 10 a.m. to 6 p.m. CST with rotating Saturdays with team * Saturday hours would be 9 a.m. to 3 p.m. **Why Join blithequark?** * We are committed to fostering a culture of inclusivity, diversity, and equity, and we are passionate about creating a workplace where everyone feels valued, respected, and empowered to succeed. * We offer a comprehensive benefits package and opportunities for career growth and development. * We are a dynamic and fast-paced team that is dedicated to delivering exceptional customer experiences and building long-term relationships with our policyholders. **How to Apply** If you are a motivated and customer-focused individual with a passion for insurance, we encourage you to apply for this exciting opportunity at blithequark. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications. **Equal Opportunity Employer** blithequark is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin. **Job Category** Insurance