**Experienced Inbound Energy Customer Care Specialist - Remote Opportunity at blithequark**

Are you a customer-centric professional with a passion for delivering exceptional service? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join the blithequark family as an Inbound Energy Customer Care Specialist. As a key member of our remote team, you will be the face of our company, interacting with customers, resolving issues, and providing top-notch support that exceeds their expectations. **About blithequark** blithequark is a leading provider of innovative energy solutions, dedicated to empowering customers to take control of their energy needs. Our mission is to deliver exceptional customer experiences, foster a culture of innovation, and drive growth through collaboration and teamwork. As a remote Inbound Energy Customer Care Specialist, you will be part of a dynamic team that is shaping the future of energy retail. **Job Summary** We are seeking a highly motivated and customer-focused individual to join our remote team as an Inbound Energy Customer Care Specialist. As a key member of our customer service department, you will be responsible for providing exceptional service to our customers, resolving issues, and promoting our products and services. If you are a team player with excellent communication skills, a positive attitude, and a passion for delivering outstanding customer experiences, we encourage you to apply. **Responsibilities** As an Inbound Energy Customer Care Specialist, you will be responsible for: * Answering customer calls professionally and responding to inquiries and complaints in a timely and effective manner * Focusing on customer retention and providing exceptional service to ensure customer satisfaction * Providing customers with our service standards and ensuring that they are met * Identifying and escalating priority issues to high-level management * Routing inbound calls to the appropriate resources * Following up on complicated customer calls as required * Completing call notes and call reports as necessary and updating them in our CRM * Obtaining and evaluating all relevant data to properly handle and document complaints and inquiries * Recording details of comments, inquiries, complaints, and actions taken * Performing other duties as assigned by management **Requirements** To be successful in this role, you will need: * A High School Diploma or equivalent * Bilingual skills (a plus) * Some sales and customer service experience * Excellent communication skills, including verbal with proper grammar * Excellent computer skills * Detail-oriented with the ability to multitask * Some experience with MS Excel (a plus) * Ability to react effectively and calmly in escalated situations **Benefits Program** As a valued member of our team, you will enjoy a comprehensive benefits program that includes: * Competitive wages ($15.00 to $16.00 per hour plus commission) * Medical, dental, and eye insurance available * Vacation and sick time * 401K benefits **Why Join blithequark?** At blithequark, we offer a dynamic and supportive work environment that fosters growth, innovation, and collaboration. As a remote Inbound Energy Customer Care Specialist, you will have the opportunity to: * Work from the comfort of your own home or office * Enjoy a flexible schedule that allows you to balance work and personal life * Develop your skills and knowledge through ongoing training and development programs * Collaborate with a talented team of professionals who share your passion for delivering exceptional customer experiences * Enjoy a comprehensive benefits program that supports your physical, emotional, and financial well-being **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees. **Contact Us** If you have any questions or would like to learn more about this opportunity, please contact our HR department at [insert contact information]. Thank you for considering this exciting opportunity to join the blithequark team as an Inbound Energy Customer Care Specialist. We look forward to hearing from you!