Experienced Full-Time Remote Customer Support Supervisor – Career Development and Client Care Management at blithequark

Introduction to blithequark and the Industry blithequark is a leading organization in the healthcare and retail sectors, offering a wide range of services that cater to the needs of its clients. As a prominent player in the industry, blithequark is committed to providing exceptional customer support and care management services. The company's mission is to aid individuals on their path to better health, and it strives to achieve this goal by fostering a culture of excellence, diversity, and inclusion. Job Overview We are seeking an experienced and motivated Customer Support Supervisor to join our team at blithequark. As a supervisor, you will be responsible for leading, mentoring, and evaluating a team of customer-facing representatives. Your primary objective will be to ensure that clients receive exceptional support and care, while also driving business growth and achieving performance goals. Key Responsibilities Lead, mentor, and evaluate a team of 16 to 30 customer support representatives Develop and implement strategies to improve team performance, customer satisfaction, and business outcomes Provide coaching, training, and feedback to team members to enhance their skills and knowledge Monitor and analyze key performance indicators (KPIs) to identify areas for improvement Collaborate with cross-functional teams to resolve customer complaints and concerns Develop and maintain a positive and productive team culture Communicate effectively with clients, senior management, and other stakeholders Stay up-to-date with industry trends, best practices, and company policies Essential Qualifications Bachelor's degree in a relevant field Minimum 2 years of experience in customer support or a related field Proven leadership and management skills Excellent communication, interpersonal, and problem-solving skills Ability to work in a fast-paced, dynamic environment Strong analytical and critical thinking skills Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint Preferred Qualifications Experience in the healthcare or retail industry Knowledge of PBM cycles and methodology Exceptional leadership and management skills Ability to translate business strategy into actionable plans and measurable goals Strong oral and written communication skills Experience with telehealth services or remote customer support Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Support Supervisor, you will have access to a range of training and development programs, including leadership development, communication skills, and industry-specific knowledge. You will also have opportunities to advance your career within the company, taking on new challenges and responsibilities as you grow and develop. Work Environment and Company Culture blithequark is dedicated to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on a foundation of respect, empathy, and open communication. We believe in fostering a sense of community and teamwork, and we encourage our employees to participate in local community and volunteer initiatives. Compensation, Perks, and Benefits blithequark offers a competitive salary and benefits package, including comprehensive health insurance, retirement plans, and paid time off. We also offer a range of perks and discounts, including employee discounts on company products and services, wellness programs, and educational assistance. Our benefits package is designed to support the well-being and success of our employees, both in and out of the workplace. What We Offer Competitive salary and benefits package Opportunities for career growth and development Positive and inclusive work environment Flexible scheduling and remote work options Comprehensive training and development programs Employee discounts and perks Wellness programs and educational assistance Conclusion If you are a motivated and experienced customer support professional looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Support Supervisor, you will play a critical role in driving business growth, improving customer satisfaction, and fostering a positive and productive team culture. Don't miss out on this chance to join our dynamic team and take your career to the next level. We Encourage You to Apply! Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team. Apply now to take the first step towards an exciting and rewarding career at blithequark.