**Experienced Fraud Customer Support Senior Specialist - 3rd Shift at blithequark**

Are you a customer-centric professional with a knack for critical thinking and problem-solving? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark's dynamic team as an Experienced Fraud Customer Support Senior Specialist - 3rd Shift. In this pivotal role, you will play a crucial part in safeguarding customers while delivering exceptional service, leveraging your technical proficiency and friendly demeanor to resolve complex issues effectively. **About blithequark** At blithequark, we're passionate about creating a culture that values innovation, collaboration, and customer satisfaction. Our team of dedicated professionals is committed to pushing the boundaries of excellence in the financial services industry. As a leading organization, we're constantly seeking talented individuals who share our vision and are eager to make a meaningful impact. If you're looking for a challenging and rewarding career, where you can grow and develop your skills, look no further than blithequark. **Responsibilities** As an Experienced Fraud Customer Support Senior Specialist - 3rd Shift at blithequark, you will be responsible for: * Handling routine customer fraud inquiries using critical thinking skills to address customer concerns, ensuring that each interaction is a positive and empowering experience. * Breaking down customer information into manageable components while demonstrating empathy, understanding, and compassion, to build trust and rapport with our customers. * Utilizing active listening skills to apply analytical reasoning during customer interactions, identifying the root cause of issues and providing effective solutions. * Navigating multiple bank systems to understand issues and assess outcomes related to fraud inquiries, staying up-to-date with the latest technologies and procedures. * Documenting proposed solutions and next steps clearly in multiple systems to gain customer consent, ensuring that all interactions are well-documented and easily accessible. * Providing accurate claims processing and maintaining claim records using established procedures, ensuring that all customer interactions are handled efficiently and effectively. **Requirements** To succeed in this role, you will need: * General PC troubleshooting and navigation skills, with the ability to learn and adapt to new systems and technologies. * Proficiency in Microsoft Office, including Word, Excel, and Outlook. * Effective telephone etiquette and active listening skills, with the ability to communicate clearly and concisely. * Strong written and verbal communication skills, with the ability to articulate complex ideas and solutions in a clear and concise manner. **Nice-to-Haves** While not essential, the following skills and experiences would be highly desirable: * 2+ years of experience in Fraud Analysis, Financial services, Customer service, or Contact center. * Ability to work independently and as a team player, with strong organizational skills and attention to detail. * Experience in a fast-paced customer-centered environment, with a proven track record of delivering exceptional customer service. * Solid knowledge of department computer applications and systems, with the ability to learn and adapt to new technologies. * Demonstrated stable job history, with a commitment to continuous learning and professional development. **Benefits** As a valued member of the blithequark team, you can expect: * Career development and growth opportunities, with a focus on continuous learning and professional development. * A supportive and collaborative work environment, where your contributions are valued and recognized. * Opportunities to work with a talented and diverse team of professionals, who share your passion for delivering exceptional customer service. **Compensation and Perks** We offer a competitive compensation package, including: * A salary that reflects your experience and qualifications. * Opportunities for bonuses and incentives, based on individual and team performance. * A comprehensive benefits package, including health insurance, retirement savings, and paid time off. * Access to cutting-edge technology and tools, to support your success and growth. **How to Apply** If you're a motivated and customer-focused professional, with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter, outlining your experience and qualifications, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds, and are dedicated to creating a workplace that is inclusive, respectful, and supportive of all employees.