**Experienced Customer Success Specialist – Strategic Account Management and Relationship Optimization**

At blithequark, we're on a mission to revolutionize the way businesses interact with their customers, and we're looking for a talented Customer Success Specialist to join our team. As a key member of our sales and account management team, you'll play a crucial role in optimizing the customer experience, driving business growth, and building long-lasting relationships with our strategic clients. **About the Role** As a Customer Success Specialist at blithequark, you'll be responsible for managing a designated portfolio of complex and strategic clients, ensuring they achieve successful outcomes in their commitments with our organization. Your primary focus will be on facilitating the post-sales implementation program, establishing key performance indicators (KPIs) for implementation and adoption, and helping clients develop a plan to achieve these objectives and maximize the value of our solution. **Key Responsibilities** * As a trusted advisor, facilitate the post-sales implementation program, establishing KPIs for implementation and adoption, and helping clients develop a plan to achieve these objectives and maximize the value of our solution. * Evaluate client health, driving adoption, monitoring solution usage, resolving reported issues, and serving as the voice of the customer for future product development plans. * Act as a liaison between internal teams and clients throughout the customer journey, ensuring needs are met and weaknesses are eliminated, leading to account retention and renewal. * Provide business insights through regular interaction and deep knowledge of the client and their business, while educating clients on the commercial value of our solutions, relationships, and industry best practices. * Serve as a single point of contact for identified Equifax accounts, typically large or high-priority ones. * Establish high-level relationships, offer creative ideas to enable clients to leverage all Equifax products and increase existing annual revenue. **Essential Qualifications** * Requires depth and/or breadth of specialized knowledge to operate independently and provide informal leadership to others. * Sophisticated critical thinking skills, leading others to resolve complex problems and adopting a broad perspective to identify innovative solutions. **Preferred Qualifications** * Proven track record of success in customer success, account management, or a related field. * Strong understanding of the customer journey, customer experience, and relationship management. * Excellent communication, interpersonal, and problem-solving skills. * Ability to work in a fast-paced, dynamic environment and adapt to changing priorities. * Strong business acumen and analytical skills, with the ability to interpret data and drive business decisions. **Skills and Competencies** * Strong relationship-building and communication skills, with the ability to build trust and rapport with clients and internal stakeholders. * Excellent problem-solving and critical thinking skills, with the ability to analyze complex problems and develop creative solutions. * Strong business acumen and analytical skills, with the ability to interpret data and drive business decisions. * Ability to work in a fast-paced, dynamic environment and adapt to changing priorities. * Strong understanding of the customer journey, customer experience, and relationship management. **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Success Specialist, you'll have access to a range of training and development opportunities, including: * Regular coaching and feedback from experienced managers and colleagues. * Opportunities to attend industry conferences and events. * Access to online training and development resources. * Mentorship programs to help you develop your skills and knowledge. **Work Environment and Company Culture** Our office is located in Barueri, SP, and we offer a hybrid work model that allows for flexibility and work-life balance. Our company culture is built on a foundation of collaboration, innovation, and customer-centricity. We're a dynamic and fast-paced team that's passionate about delivering exceptional results and making a positive impact on our customers' lives. **Compensation, Perks, and Benefits** We offer a competitive salary and benefits package, including: * A comprehensive health insurance plan. * A 401(k) retirement savings plan. * Paid time off and holidays. * Access to a range of employee perks and discounts. **How to Apply** If you're a motivated and results-driven individual with a passion for customer success and relationship management, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can join our team at blithequark!