Experienced Customer Success Advisor – Cyber Risk Management and Client Relationship Expert

Welcome to blithequark: Pioneers in CyberAGI At blithequark, our mission is bold, ambitious, and forward-thinking: We Will Build CyberAGI — a super-specialized system of intelligence that autonomously predicts, detects, and remediates threats. This vision is not just a distant goal; it's the future we're building every day with the best minds in AI, cybersecurity, and risk. Our approach empowers individuals and teams with the freedom and responsibility to align their goals, ensuring we all move towards this objective together. Our Culture: The Foundation of Our Success We operate with radical transparency, autonomy, and accountability, fostering a culture that values collaboration and mutual respect. There's no room for brilliant jerks; instead, we embrace a culture-first approach that offers an unlimited vacation policy, a high-trust work environment, and a commitment to continuous learning. For us, Culture is Our Strategy, and you can dive deeper into what makes blithequark unique by exploring our Culture Memo. Job Overview We're seeking an experienced Customer Success Advisor to join our team in London, with the option to work remotely. As a Customer Success Advisor, you will play a pivotal role in owning the entire customer journey, from onboarding to value realization and expansion, measuring key metrics throughout this journey. Your expertise will be invaluable in acting as the "voice of the customer" inside blithequark, ensuring our solutions meet the evolving needs of our clients. Core Responsibilities: Own the entire customer journey, focusing on onboarding, value realization, and value expansion, with a keen eye on metrics such as Net Retention Rate (NRR), Net Promoter Score (NPS), and value realization. Act as the "voice of the customer" within blithequark, ensuring customer feedback and needs are integrated into our product development and service offerings. Develop and maintain strong relationships with key customer stakeholders, including CISOs/CIOs and IT operational teams, with the aim of becoming a trusted advisor on cyber risk management. Become a blithequark platform expert, enabling customers to become self-sufficient and derive maximum value from our solutions. Collaborate with our Customer Success Engineers (CSE) to resolve any issues with customer deployments, ensuring seamless integration and operation of our products. Communicate and track customer product enhancements with our Product Management team, ensuring customer needs are addressed in our product roadmap. Present comprehensive customer business reviews to executive business owners and technical customer contacts, highlighting successes, challenges, and opportunities for growth. Be prepared to travel to customer locations as required, fostering face-to-face relationships and resolving issues promptly. Essential Skills, Qualifications, and Experience: Demonstrated technical knowledge with a breadth of understanding around cybersecurity, cyber risk, and security compliance. Empathy with customers, coupled with strong listening skills, to understand their unique challenges and needs. Proven project management skills, with a super detail-oriented and disciplined approach to managing multiple projects simultaneously. A minimum of 5 years of experience in risk consulting, management consulting, or customer success, preferably in the cybersecurity industry. A track record of delivering on customer success metrics, with a strong advisory approach to large, complex clients. Confidence in advising CXOs on cyber risk management strategies and solutions. Comfort operating in a fast-paced, high-growth environment with ambiguity, where building and adapting are constant. Career Growth and Learning Benefits At blithequark, we're committed to the continuous growth and development of our team members. As a Customer Success Advisor, you'll have access to a wide range of training and development opportunities, both internally and through external partnerships. Our culture of radical transparency and autonomy means you'll have the freedom to explore areas of interest and take on new challenges, contributing to both your personal and professional growth. Work Environment and Company Culture Our work environment is designed to foster collaboration, creativity, and productivity. With a high-trust culture, unlimited vacation policy, and a commitment to continuous learning, we've created a space where talented individuals can thrive. Our team is our greatest asset, and we're dedicated to ensuring that every member feels valued, supported, and empowered to contribute their best work. Compensation, Perks, and Benefits We offer a competitive compensation package, along with a range of perks and benefits designed to support your well-being and career aspirations. From comprehensive health insurance to retirement plans and professional development opportunities, we're committed to providing a rewarding and supportive work environment. Conclusion If you're passionate about cyber risk management, thrive in fast-paced environments, and are eager to be part of a team that's redefining security, we want to hear from you. As a Customer Success Advisor at blithequark, you'll be at the forefront of our mission to build CyberAGI, working with a talented team of professionals who share your passion for innovation and customer success. Apply now to join our journey and be part of something extraordinary.