**Experienced Customer Experience Specialist – Delivering Exceptional Service in a Fully Remote Environment**

Are you a customer-centric professional with a passion for delivering exceptional service in a fast-paced environment? Do you thrive in a remote setting, where creativity, innovation, and collaboration come together to drive results? If so, we invite you to join blithequark, a pioneering company that's revolutionizing the way companies organize and take professional headshots at scale. **About blithequark** blithequark is a trusted partner to renowned international brands, including Boeing, Capital One, and American Express. Our innovative approach to headshot photography has disrupted the industry, making it possible for clients to snap a photo on their cell phone and receive beautiful, cohesive, and on-brand headshots within just three business days. Our world-class photo editors work tirelessly to ensure that every client receives an exceptional experience. **Join Our Fast-Growing Team** As a Customer Experience Specialist at blithequark, you'll be part of a dynamic marketing and sales team that's dedicated to delivering superior customer service. You'll work closely with our clients, responding to their inquiries in a prompt and effective manner, and ensuring that their needs are met and exceeded. If you're passionate about customer experience, detail-oriented, and possess excellent written communication skills, we encourage you to apply. **Day-to-Day Responsibilities** As a Customer Experience Specialist, your day-to-day responsibilities will include: * Responding to customer inquiries via email, phone, or chat * Drafting answers to product questions and providing solutions to customer concerns * Collaborating with cross-functional teams to resolve complex customer issues * Developing and implementing strategies to improve customer satisfaction and loyalty * Analyzing customer feedback and making recommendations for process improvements * Staying up-to-date with industry trends and best practices in customer experience **Benefits of Working with blithequark** * Flexible hours and a fully remote work environment * Full-time employment with opportunities for career growth and professional development * Collaborative and inclusive work environment with a small team, big impact * Room for creativity, innovation, and increased responsibilities * World-class clients and a dynamic industry to work in * Professional development opportunities and a commitment to continuous learning * Competitive hourly rate of $10.00 - $15.00 per hour **Requirements and Qualifications** To be successful in this role, you'll need: * A Bachelor's degree in a relevant field (e.g., business, marketing, communications) * 5+ years of full-time work experience, with a minimum of 2+ years in customer relationship management * Strong time management and project management skills, with the ability to manage multiple tasks and priorities simultaneously * Exceptional communication and collaboration skills, with a proven ability to work effectively with cross-functional teams * High emotional intelligence, strategic thinking, and accountability * Excellent time management and organizational skills, with attention to detail and adaptability to a fast-paced environment * Outstanding written and verbal communication skills, with a data-driven mindset and a self-starter mentality * An attitude of humility, combined with a pursuit of excellence and a mindset of continuous learning **Time Commitments** * Ability to work EST hours (9 a.m. - 6 p.m. ET) * 40 hours a week, with a successful candidate offered a 3-month trial period to ensure a good fit for both parties **Application Requirements** To apply, please submit: * A cover letter outlining your experience and qualifications * A resume or a summary of relevant work experience * 2 professional references **Join Our Team Today!** If you're a customer-centric professional with a passion for delivering exceptional service in a fast-paced environment, we invite you to join blithequark. Apply now and become part of a dynamic team that's revolutionizing the way companies organize and take professional headshots at scale.