Associate Director, Software Development
About the position Responsibilities • Lead and manage the Call Center and Store applications in the Value business. • Coach and mentor a highly motivated team to deliver high-quality products and services. • Partner with business units to establish goals and communicate the vision set by senior leadership. • Work closely with cross-functional teams to develop and deliver business value through the Northstar Architecture tech stack. • Provide technical leadership and subject matter expertise on complex projects across multiple channels. • Lead the Center of Excellence for Call Center and store channels, delivering end-to-end solutions for Sales and Service flows. • Manage relationships with vendors to improve quality and reliability of products and services. • Establish objectives and create road maps to align with business partners and stakeholders. • Drive DevOps implementation and manage the delivery of projects within budget and time constraints. • Analyze market and technology trends to identify growth opportunities and recommend process improvements. Requirements • Eight or more years of relevant experience in software development or related fields. • Bachelor's degree or four or more years of work experience in a relevant area. • Advanced experience in Software Development and technology leadership. • Experience in managing and motivating large technical teams. • Ability to manage multiple projects simultaneously and deliver large-scale technical projects. • Demonstrated experience in partnering with Business and IT teams to drive alignment and delivery. Nice-to-haves • Bachelor's degree in Computer Science or a related field. • Experience in business process transformation and user experience optimization. • Strong knowledge of operational discipline and change control procedures. • Experience managing large vendor performance and maintenance contracts. Benefits • Health and wellness benefits • Short term incentives • 401(k) Savings Plan • Stock incentive programs • Paid time off • Parental leave • Adoption assistance • Tuition assistance